Tricia Morris

AUGUST 11, 2015

Yet, 35% say their currently integrate customer data to improve the customer experience, and only 24% use analytics to define customer segments. Less than half of the managers surveyed (42%) said their agency uses quantitative metrics to track customer service performance. Worse yet, 37% don’t know. What Needs to Change?

Government 81

Government Customer Service White Paper 2015 81

Comm100

JANUARY 14, 2020

This visibility lets them create a cohesive, deeply personalized customer profile that enables higher quality service. For agents, digital omnichannel engagement means simpler customer communication and greater ease of use. No more social media queries getting sent to the marketing team, who then emails them to customer service.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

JANUARY 14, 2020

This visibility lets them create a cohesive, deeply personalized customer profile that enables higher quality service. For agents, digital omnichannel engagement means simpler customer communication and greater ease of use. No more social media queries getting sent to the marketing team, who then emails them to customer service.

Omnichannel 54

Omnichannel 2020 White Paper Social Media 54

Comm100

MAY 31, 2016

If your return policy has a lot of terms and conditions, create a test that your support staff must pass before assisting customers. According to research conducted by Steven Van Belleghem , a best-selling author, 70% of customers expect a self-service option from companies. Blog, reports, and white papers.

Retail 49

Retail White Paper Social Media Customer Centricity 49

Comm100

APRIL 6, 2020

This provides a cohesive and seamless experience for both the customer and the agent across devices and touchpoints. Comm100’s customer engagement platform helps businesses provide digital omnichannel support and service to their customers via live chat, email, SMS, or social media. White Paper.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . The growing expectations are inclusive of: 24*7 support. Boosts Customer Service & Loyalty. Quick response.

2020 90

2020 E-support 2018 Hospitality 90

CSM Magazine

JUNE 7, 2023

Deliver Consistent And High-Quality Service Consistency is key when it comes to building customer trust, so you will need to ensure that your products and services always meet or even exceed customer expectations. Be sure to encourage satisfied customers to share their feedback and thoughts on review platforms or social media.

2023 52

2023 White Paper Social Media Document 52

Comm100

OCTOBER 25, 2017

[Free Download] How to Deal with Difficult Customers over Live Chat. Knowing the types of difficult customers is the first step to serve them well. Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. Why Are Customers So Rude? Customer Experience Leader.

White Paper 159

White Paper Download Customers Customer Service 159

Bold360

MARCH 23, 2017

While the future will likely see us self-serving completely through full-service Bots with astonishing capabilities, the current landscape requires smart use of a rules engine with which businesses can determine how to route which kinds of queries and customer needs to which channel. which manages expectations from the outset.

Customer Service 58

Customer Service White Paper Download Touchpoint 58

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. Lead : Person who has expressed some interest in the service. Primary Users.

White Paper 71

White Paper Advertising Sales Social Media 71

West Monroe

APRIL 18, 2017

Failure to truly consider their customers and their needs. Failure to listen to customers effectively. Evolving too slowly to stay relevant ( see our white paper on agile transformation for some examples). In all of these cases empathy plays a key role – both for the customer AND for the companies and their employees.

Airlines 40

Airlines White Paper Social Media Roadmap 40

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. Content may be of many different types – blog posts, videos, white papers, case studies, and more.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A Customer Service Knowledge Base is Vital for Good Customer Experiences. Your knowledge base can include : Quick-start guides. Infographics.

Customer Service 62

Customer Service E-support Article Document 62

Qualtrics

MARCH 2, 2021

Your products and services are only as valuable as your customers perceive them to be. You could spend millions implementing a new cool idea, but if customers don’t perceive it to be valuable, then it’s money wasted. If you make customers unhappy in the physical world, they might each tell six friends. We just don't just talk.

Customer Service 29

Customer Service Social Media White Paper 2021 29

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. With the fame came a wave of social media engagement. That’s a lot of potential for customer care.

Social Media 66

Social Media Customer Service Download Customer Care 66

Magellan Solutions

MAY 3, 2020

It covers link building, content marketing, keyword research, and even optimization of meta tags, social media, and images for search engines. They don’t know that personalization can impact the purchasing decision of their customers. This is because customers tend to purchase products that are tailor-fit for them.

Social Media 52

Social Media White Paper Marketing Competitive Advantage 52

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 77

Social Media Customer Service White Paper Airlines 77