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Like me, Beth is a CustomerExperience Specialist and proud to be a Certified CustomerExperienceProfessional (CCXP). Beth started out in internal communications, journalism, and knowledge management. The post With customerexperiencedesign, functional is good.
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and CustomerExperienceManager at Cape Union Mart Group.
CX is also a great competitive differentiator, helping companies respond to and exceed customer expectations, improve satisfaction, drive loyalty, reduce churn, and increase revenue. For more on CX: “ CustomerExperience Definition — and How CX Differs from Customer Service”. CXPA Insight Exchange. Where: Phoenix, AZ.
In a related article, CEO’s Guide to Growth through Customer-Centered Management , the following definitions are recommended: CustomerExperience is customers’ realities compared to their expectations [in selecting, getting and using a solution toward a capability they seek (i.e. job-to-be-done)].
These authors, speakers, thought-leaders and dedicated customerexperienceprofessionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Angus: He’s the CustomerExperienceManager at Sendoso and prides himself in “helping people connect the old fashion way.”
She is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customerexperiencemanagement capabilities of teams. What you as a CustomerExperienceProfessional doing wrong?
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