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Disney made his progress on purpose and by design (which is much harder—and more impressive—than today’s minimum-viable-product methods). This method of using the guestexperience as the focal point for strategy has positive side-effects: It naturally instills service values into the culture. Look how much he got right!
A lot of what you read out there is around customerexperiencedesign. Really focus on customerexperiences. The micro are those light memorable touches that you, or your employees, or your customers. Truth be told, I started my career as customerexperiencemanagement being the thing.
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