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Customerjourneymapping and touchpoint analysis. Whilst process improvement is pretty well understood by many, CustomerExperienceDesign is a skill set that has been less commonly deployed in organisations around the world. Process improvement methodologies and discipline. 358 44 37 94 980.
Organized by the CustomerExperienceProfessionals Association (CXPA), the 2017 Insight Exchange gathers over 300 CX professionals for world-class customerexperience learning and networking. Session topics include marketing technology strategy, customerexperiencedesign, and data and analytics.
Head of CustomerExperience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a CustomerExperience Blogger and Speaker and offers expertise in customerjourneymapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.
These authors, speakers, thought-leaders and dedicated customerexperienceprofessionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Sandra: She’s the CustomerExperience Director and thought leader for Strong-Bridge Envision Consulting.
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