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Here’s How to Respond to the Customer Who Asks to Speak to Your Supervisor

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

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Here’s How to Respond to the Customer Who Asks to Speak to Your Supervisor

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

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article thumbnail

What to Say to the Customer Who Asks to Speak to a Supervisor

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

article thumbnail

What to Say to the Customer Who Asks to Speak to a Supervisor

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

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6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers.

article thumbnail

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers.