Myra Golden

OCTOBER 18, 2016

Make sure you’re focusing on what matters to your customers. An Australian call center in the telecommunications industry stopped scoring agents on productivity metrics like these, and began focusing on meeting customers’ needs. Call handle time increased some, but repeat calls fell by an astounding 58%.

Customer Experience 61

Customer Experience Telecommunications Call Center Customer Service Training 61

Myra Golden

OCTOBER 18, 2016

Make sure you’re focusing on what matters to your customers. An Australian call center in the telecommunications industry stopped scoring agents on productivity metrics like these, and began focusing on meeting customers’ needs. Call handle time increased some, but repeat calls fell by an astounding 58%.

Customer Experience 61

Customer Experience Telecommunications Call Center Customer Service Training 61

Wootric

FEBRUARY 14, 2019

She helps clients achieve smart profit growth through product and price optimization based on deep customer insights and has managed engagements and projects in a wide range of industries like telecommunication, retail, software, transportation, and high-tech. Melinda Gonzalez. To reduce churn? Optimize their product or service?

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. She is a leader of the women in the CX community and host of the podcast ‘Inspiring Women in CX.’ LinkedIn : [link] /.

2020 132

2020 Customer Experience Magazine Consulting 132