InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

InMoment XI

NOVEMBER 7, 2024

Hospitality: Sending personalized booking confirmations and pre-arrival checklists for a smoother guest experience. Jack in the Box Jack in the Box struggled to provide personalized customer experiences and solicit accurate guest feedback.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

BirdEye

APRIL 1, 2025

In 2025, your hotels online reputation acts as a silent front desk by: Shaping how potential guests perceive your brand Influencing their booking decisions setting expectations for the entire guest journey Now what lies at the heart of that reputation? Its online reviews , the most powerful and public reflection of your hospitality.

Hotels 52

Hotels 2025 Books Management 52

BirdEye

JANUARY 24, 2025

With Birdeye Social AI, one of the best AI tools for social media , hotels can scale their efforts, streamline social media management and get more bookings while staying ahead in the competitive. Boost brand visibility among global and local audiences Hotels operate in a highly competitive hospitality industry where standing out is key.

Social Media 52

Social Media Hotels Marketing Travel 52

InMoment XI

SEPTEMBER 25, 2024

Traditional customer churn prediction models rely on transaction histories and demographics data but fail to incorporate consumer-generated input with real customer sentiment. “As

Insights 195

Insights Social Media Net Promoter Score Events 195

BirdEye

DECEMBER 27, 2024

3 ways to build strong relationships with loyal customers First, successful restaurants leverage review insights to personalize guest experiences. By analyzing patterns in positive reviews, establishments identify what resonates most with their most loyal customers and amplify these elements across all locations.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

BirdEye

MARCH 4, 2024

The study also revealed that customers read around two to five reviews before forming an opinion about any business. The hospitality industry also leads in Google search views. To transform these views into actual guest visits, enhancing your online review strategy is crucial.

Social Media 111

Social Media Hospitality Guest Experience Feedback 111