IntouchInsight

APRIL 4, 2024

In the dynamic , competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly self-service kiosks, or intuitive mobile apps, each touchpoint shapes the guest experience, influencing satisfaction and loyalty.

Measurement 83

Measurement Guest Experience Customer Experience Touchpoint 83

SurveySensum

JUNE 25, 2019

Offering exceptional guest experience is on the priority list for successful restaurants or hotels. The question here is how customer experience managers of restaurants or hotels can influence word-of-mouth advertising. And the answer is simple – by offering what customers expect.

Guest Experience 75

Guest Experience Management Hotels Return on Investment 75

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

BirdEye

JUNE 21, 2023

As the renowned business strategist Peter Drucker once said, “If you can’t measure it, you can’t improve it.” Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Instead, they hold property owners accountable for improving the guest experience.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

Storyminers

FEBRUARY 2, 2016

How do we train customers to ask for the service? The team members have been trained to notice the need, arrange for back-up, make the offer to the guest, and provide the service.). Is there a measure for how much this helps the bottom line? Hint: they don’t. Look how much he got right!

Sales 45

Sales Hospitality Guest Experience 2016 45

Michel Falcon Experience

APRIL 11, 2019

Let’s just visualize you can measure how much you’re spending in training and development, and if we’re able to review some employee turnover, that is all cost savings that goes straight to your bottom line. The micro are those light memorable touches that you, or your employees, or your customers.

Culture 60

Culture Books Leadership Hospitality 60