Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference.

NPS 100

NPS B2B 2024 Net Promoter Score 100

InMoment XI

DECEMBER 7, 2023

Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. NPS is a great place to start when you’re looking to measure customer experience.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. While it shines in NPS insights, CustomerGauge falls short in a few key areas. It helps businesses manage multi-contact, hierarchical customer structures.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 97

NPS Net Promoter Score Feedback Multi-Channel 97

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

NPS 108

NPS 2022 Net Promoter Score Multi-Channel 108

SurveySensum

DECEMBER 24, 2024

GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

2025 52

2025 Multi-Channel 2024 NPS 52

Lumoa

SEPTEMBER 21, 2017

So, you have decided to implement NPS® into your customer experience management. The typical customer survey response rate is often below 2%. Often companies send out NPS surveys right after a customer has ordered a product. Still, don't get too creative when wording the NPS question itself.

NPS 68

NPS Net Promoter Score Multi-Channel Feedback 68

InMoment XI

JANUARY 17, 2024

Key Trends Impacting the Guest Experience in Hospitality Hospitality is a dynamic industry and new trends continue to emerge, raising expectations in a way that forces operators to rethink boardroom strategies, marketing and sales processes, and business models.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

Confirmit

SEPTEMBER 24, 2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. What Are the Benefits of Customer Experience Management? How Can Confirmit Help You?

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow.

Customer Experience Management 55

Customer Experience Management 2019 Customer Experience Management 55

Thematic

FEBRUARY 24, 2025

It takes a fast and flexible approach to gathering feedback, ensuring customer insights drive key business decisions. Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. One example?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. Now, understand the importance of creating a positive customer experience for your customers. Well, Customer Experience Management is the solution!

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

SurveySensum

NOVEMBER 26, 2024

SurveySensum – Platform Overview SurveySensum is an AI-enabled customer experience management software that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. . → Looking for alternatives to Medallia that will match your needs and requirements?

2025 52

2025 NPS Multi-Channel Feedback 52

SurveySensum

FEBRUARY 17, 2025

This step can help businesses identify trending themes or popular issues among customers. Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

SurveySensum

NOVEMBER 7, 2024

Qualaroo Features SurveySensum Qualaroo Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1. Looking for Qualtrics alternatives ?

Feedback 52

Feedback Multi-Channel Consulting NPS 52

Confirmit

SEPTEMBER 24, 2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. What Are the Benefits of Customer Experience Management? How Can Confirmit Help You?

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40

BirdEye

NOVEMBER 27, 2023

Comprehensive, multi-location coverage Birdeye Reports is designed explicitly for multi-location businesses, offering a comprehensive suite of reports that track every aspect of the customer journey. This empowers managers to make informed decisions aligned with the needs and preferences of local customers.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Experience Matters

JANUARY 20, 2015

It has implemented many changes to help achieve this goal, including providing service over the phone and investing in text and speech analytics to better identify customer pain points and improve the behaviors and skillsets of its call representatives. Crowe Horwath. EMC Corporation. Download report for $195.

2015 108

2015 Customer Connectedness 2014 Net Promoter Score 108

BirdEye

OCTOBER 27, 2020

Businesses that prioritize customer experience are three times more likely to reach their top business goals. A holistic approach to customer experience. To win in the experience economy, businesses need to consider the entire customer journey, across all channels and over time. Net promoter score.

Net Promoter Score 98

Net Promoter Score Metrics Measurement NPS 98

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

Multi-Channel 52

Multi-Channel Social Media Omnichannel Feedback 52

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. What is an NPS tool? How to choose the right NPS tool? 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. What is an NPS tool? to help you make the most of your NPS survey. .

NPS 52

NPS 2022 Net Promoter Score E-support 52

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Our services team has helped with over 1,000 customer experience management initiatives.

2015 97

2015 Multi-Channel 2014 CEM 97

Retently

MARCH 26, 2024

Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates. Moreover, different industries might have unique requirements that demand specialized survey tools.

2024 78

2024 Multi-Channel NPS Feedback 78

SurveySensum

FEBRUARY 4, 2025

SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. Comparing Cost and User Experience Not every tool is one-size-fits-all.

2025 52

2025 Multi-Channel Demo User Experience 52

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum.

2020 132

2020 Customer Experience Magazine Consulting 132

Wootric

AUGUST 22, 2019

Modern software can automatically exclude customers that recently responded to a survey to avoid over-surveying. Multi-channel feedback (in-app web and mobile, email, SMS) has been a trend for a while. What is the right channel for the survey question you are asking? Where do your customers expect to engage with you?

Customer Experience Management 45

Customer Experience Management Net Promoter Score Customer Experience Management 45

BirdEye

AUGUST 21, 2024

Its functions include managing local SEO rankings, business listings, social media, customer engagement, and feedback. A unified retail marketing software allows multi-location businesses to centralize their marketing operations and gain a comprehensive view of customer experience management.

Retail 59

Retail Sales Multi-Channel Marketing 59

BirdEye

MARCH 9, 2021

Marketers at multi-location businesses have arrived at a true inflection point in which the world of customer acquisition and retention as we once knew it has rapidly shifted. Now new customers instead find the businesses they patronize through searches, social, online listings and referrals.

Marketing 72

Marketing Net Promoter Score Multi-Channel Customer Centricity 72

BirdEye

DECEMBER 19, 2024

Solution: Implemented Birdeye Surveys AI , integrated with their PMS (Appfolio), to automate feedback collection at key touchpoints: Move-in surveys Work order completion surveys Renewal feedback Custom resident satisfaction surveys Results: 54% increase in NPS promoters within 6 months Maintained a 4.5-star

Marketing 52

Marketing Social Media Hospitality ROI 52

COPC

APRIL 13, 2022

Getting your organization’s customer service channel strategy right can help reduce operational costs and increase customer satisfaction. It can also be an opportunity to boost the Net Promoter Score (NPS). Customer support plays a significant role in how customers feel about an organization.

Customer Satisfaction 52

Customer Satisfaction Multi-Channel Net Promoter Score NPS 52

SurveySparrow

SEPTEMBER 20, 2021

NPS tracking & benchmarks. Customer Effort Score (CES). Customer Satisfaction Score (CSAT). Feedback collection for diverse channels. Medallia Social for social reputation management. NPS surveys. Online reputation management. Multi-channel data collection. Research panel management.

2021 52

2021 Management Multi-Channel Omnichannel 52

customer sure

JANUARY 16, 2024

Customer Experience (CX) is a broad term describing how customers interact with and feel about your business. With that in mind, Customer experience management is the process of interpreting, measuring and improving CX. The advent of digital technology means even more considerations now shape experiences.

Customer Experience 62

Customer Experience Management Net Promoter Score Touchpoint 62

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. Read the full story.

Multi-Channel 78

Multi-Channel Feedback Consulting Social Media 78

BirdEye

AUGUST 9, 2024

For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior choice. Social : All-in-one social media management platform for multi-location businesses to create, schedule, post, and share content.

Social Media 59

Social Media Multi-Channel Management Omnichannel 59

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Typical CEM software metrics include the following: NPS Score.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Typical CEM software metrics include the following: NPS Score.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40