Magellan Solutions

APRIL 16, 2020

As of 2019, Verizon Wireless is the largest wireless telecommunications provider in the US. With billions of active users, this California-based social media company is, perhaps one of the biggest and most famous brands in the world. Its headquarters are located in New York City. Ford Motor Company (FMC).

Telecommunications 82

Telecommunications Wireless Automotive 2002 82

Pointillist

OCTOBER 22, 2018

The ‘why’ comes from customer comments, social media posts and online reviews—all of which are quite difficult and labor intensive to mine without AI. mPath, an MIT Media Lab spin out, can wirelessly measure changes in skin conductance (subtle electrical changes across the skin). Find Insights Across Customer Journeys.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40

Michel Falcon Experience

FEBRUARY 19, 2016

bctt tweet=” If you’re going to have a successful career as a customer experience professional you need a strategy.”] ”] I remember the day when I first recognized that customer experience management would be “my thing.” Step 2: Create Your Personal Brand.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

BirdEye

APRIL 27, 2023

In this blog post, we’ll explore several ways to streamline sending texts to prospects and customers, increasing engagement and sales. Texting from the wireless provider’s website 6. Texting from the wireless provider’s website Most wireless providers let you send texts from their websites.

Wireless 98

Wireless Multi-Channel Social Media Communication 98

PeopleMetrics

APRIL 17, 2015

Forrester Research analyst Megan Burns writes, “the news is good for companies hoping to get a financial boost from their efforts to improve customer experience… the revenue benefits of a better customer experience range from $31 million for retailers to around $1.3 billion for hotels and wireless service providers.”.

Customer Experience 108

Customer Experience Marketing Wireless 2016 108

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Michel Falcon Experience

JULY 17, 2015

Investing in social media, only to see “nothing happen” Working hard to acquire customers, but having these new customers never buy again or refer anyone. But first we need to learn what customer experience is—as well as what it isn’t—and discover why organic growth is a must.

Reference 60

Reference Employee Experience Wireless Customer Experience 60

Michel Falcon Experience

APRIL 11, 2019

Eventually the first big boy/big girl client that I got was Verizon Wireless. Again, if you’re going to takeaway one thing from this talk, aside from following me on social media, Google servant leadership and get lost in Google. The micro are those light memorable touches that you, or your employees, or your customers.

Culture 60

Culture Books Leadership Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

And it was ‘Customer experience management’ And it made sense to me. ” And it was super niche, 2007 nobody was really talking about it; shortly after, Zappos was the company that was really taking off, leveraging customer experience management.

Culture 12

Culture 2019 Engagement Net Promoter Score 12