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Customer Experience ProfessionalsCustomer Service StrategiesWorkshop
He helps brands achieve improved customerexperience, customer loyalty, and branding by his keynote speaker presentations and workshops. Kate is the VP and Principal Analyst at Forrester and serves Application Development & Delivery Professionals. She is a certified CustomerExperienceProfessional (CCXP).
Send company personnel to a customerexperience conference. Encourage your employees (and yourself) to network with fellow customerexperienceprofessionals and establish a friendly communicative relationship. Please note, this article was written by Customer Contact Week.
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customerexperience evaluation methodologies and training workshops.
Customer Spark and Executive Summit. The CustomerExperienceProfessionals Association (CXPA) puts on this celebration of CX best practices led by some of the industry’s top experts. 24-25, Dallas, Texas. CX Week Canada. 12-14, Toronto, Ontario, Canada. 24-25, London, United Kingdom.
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customerexperience evaluation methodologies and training workshops.
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