Customer Experience Professionals Innovation Magazine 
SurveySensum
JULY 14, 2020
Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].
Customer Guru
AUGUST 21, 2018
Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. He believes that customer success is the way to make customers stick to the brand longer, buy more and advocate for them.
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PeopleMetrics
JUNE 16, 2015
DISCLAIMER: The CX Feud is a game in which 150 customer experience professionals took our assessment about the presence, or absence, of customer centricity practices in their organizations. All Repair, No Innovation". Image Credits: Ascent Magazine Atos. On your marks…. Let's start …. The CX Feud!
Amity
APRIL 25, 2016
Brandon specializes in helping B2B software companies cross the chasm from startup to growth stage businesses by helping build-out and refine customer acquisition. GVP Customer Success - Oracle Marketing Cloud. The Enlightened Customer. VP of Client Experience & Transformation - ADP. The Customer Success Magazine.
Wootric
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. She’s also a contributor to Forbes , the Harvard Business Review and Hemispheres Magazine. Why we love Augie: He’s the Sr.
SurveySparrow
OCTOBER 25, 2019
It is defined as a multi-channel approach to marketing, sales and serving customers in a way that the customer experience doesn’t change across different platforms. In short, it means that the customer experience should be the same across all channels. Stop Imitating and Start Innovating.
Horizon CX
AUGUST 10, 2020
Hence, within our role as customer experience professionals, we hold a conversation and the resulting communication in the highest order of the many skills we possess and exemplify. Listening itself is a critical communication and conversational skill that we often ignore, instead thinking only about what we want to say next.
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