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While this wise quote may have come from the unlikely lips of Drake (award-winning hip-hop artist for the uninitiated), it couldn’t more accurately describe the importance of Customer Success (CS). In fact, it’s also a solid place to start answering the question of what is customerjourneymapping. Because we said so!
What Does It Take To Excel At The CustomerExperience Game? Rather, the best dividends come from understanding how to accelerate the rate of customerexperience change. . Which Four Critical Dimensions Do Businesses Need To Master In Order To Accelerate CustomerExperience Improvement? .
On CX – voice of the customer, journeymapping etc. In the name of customer-centricity – whatever that means. Colleague: Which big company, as in the kind of company … Continue reading "Dialogue on CRM, CustomerExperience, and Customer-Centricity". Me: Seems that way.
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