Maz Iqbal
DECEMBER 27, 2014
Customer Experience: What Is The Default Setting? Why is that the floor at Paddington Station did not facilitate one of its primary roles: enable passengers (customers) to walk about easily, freely, quickly (if need be) around the railway station? Summing Up The State of Customer Experience As At 2014.
Maz Iqbal
NOVEMBER 13, 2014
RAC : Regulation of Call-Centre Agent Behaviour Is What Matters, Not The Customer Experience. What a waste of an opportunity to deliver a great customer experience and generate goodwill. I love how easy they make life for me. I’d happily recommend giffgaff and have done so many times! What a waste!
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Maz Iqbal
OCTOBER 14, 2014
And find myself in a position to share with you the table that I have put together: What Does It Take To Be A Customer Experience Excellence Leader? As promised, I have been looking at what Nunwood has to say about certain brands.
Maz Iqbal
OCTOBER 16, 2014
What Does It Take To Excel At The Customer Experience Game? Rather, the best dividends come from understanding how to accelerate the rate of customer experience change. . Which Four Critical Dimensions Do Businesses Need To Master In Order To Accelerate Customer Experience Improvement? .
transcosmos Information Systems
MAY 18, 2015
Creating a positive customer experience goes beyond one company’s method of customer service. The manifestation of a remarkable customer experience is ingrained in the company’s culture. Philosophy .
Maz Iqbal
MARCH 18, 2018
In the name of customer-centricity – whatever that means. Colleague: Which big company, as in the kind of company … Continue reading "Dialogue on CRM, Customer Experience, and Customer-Centricity". Yet, there is little to show for it. Me: Seems that way.
Maz Iqbal
JULY 28, 2014
While an automated phone system may improve an organisation’s operational efficiencies, it rarely improves the customer experience. Engagement is more than a customer opening up your email and clicking your offer. Customer Experience is more than a new name for the Customer Services function.
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