Customer Experience Customer Service Training Guest Experience 
ShepHyken
JANUARY 25, 2021
Each week I read a number of customer service and customer experience articles from various resources. Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging. Mission-Driven Customer Experiences (CX): A Guide by Nate Brown.
Eptica
JULY 29, 2020
Date: Wednesday, July 29, 2020 Author: Guest author: Jeanne Bliss Does your customer experience pass the #MakeMomProud test? Author: Guest author: Jeanne Bliss In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother?
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LiveChat
FEBRUARY 15, 2016
Poor customer experience is more expensive than we think. 78% of consumers won’t make a purchase in your store if they’ve had a bad experience in the past. And, as you can expect, it’s not easy to compensate these customers for it. They will usually need 12 positive experiences to make it up for the negative one!
ShepHyken
OCTOBER 3, 2016
This is a world-wide celebration and some great people in Rwanda remind us that the celebration is not only for customers, but for employees as well. Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level.
ShepHyken
FEBRUARY 25, 2019
Each week I read a number of customer service and customer experience articles from various resources. 3 Lessons From a Customer Service Failure by Jill Schiefelbein. Every interaction is a chance for your employees to communicate the experience that your brand provides. by Adrian Swinscoe.
ShepHyken
SEPTEMBER 24, 2018
Each week I read a number of customer service and customer experience articles from various resources. Customer Service: Where We Are and Where We Are Going by Fara Haron. My Comment: What does the future of customer service look like? The employees are well trained and empowered to act.
ShepHyken
AUGUST 1, 2022
Each week I read many customer service and customer experience articles from various resources. Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. They want B2C-like experiences.
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