InMoment XI
DECEMBER 17, 2024
As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. What Is a Customer Experience Manager (CX Manager)?
InMoment XI
NOVEMBER 26, 2024
Did you know that 77% of organizations cannot consistently create a consistent customer experience across channels? Whether you are looking to change current processes, improve old ones, or ensure that your team is aligned on the priorities of the customer experience, creating a customer journey map will be useful to your organization.
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InMoment XI
DECEMBER 6, 2024
Customer experience is at the heart of modern business success. Companies constantly seek ways to improve satisfaction, foster loyalty, and drive revenue, but delivering an exceptional customer experience is no small task. For many businesses, the solution lies in customer experience outsourcing.
InMoment XI
DECEMBER 9, 2024
Generative AI is making waves, societal shifts are redefining expectations, and customer experience design is evolving beyond transactions into transformative journeys. Lets dive into the hottest trends and their implications for experience improvement. Thank you Your download will begin shortly. Want to learn more?
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. For the first time, customers prefer digital channels when interacting with a business.
Experience Investigators by 360Connext
JANUARY 7, 2025
An intentional, proactive customer experience (CX) has unmatched power for attracting new customers and earning their lifelong loyalty. To really deliver for your customers and your organizational goals and achieve scalable growth by operationalizing CX you need a calculated CX strategy. Ready to set up for success?
Experience Investigators by 360Connext
DECEMBER 10, 2024
Customer experience leaders, you arent the only ones expected to prove ROI on your initiatives! Customer experience management, or CXM, is the process of understanding and managing your customers interactions with your brand to create positive experiences at every touchpoint.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Download the report to learn more! Now the question is: how to get CX right?
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The result: they achieved a 24-point boost in customer loyalty in just 12 months. Read about Fastly’s success by downloading today. Inability to parse out high-value accounts and prioritize action accordingly. But Fastly made the switch to Concentrix.
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Customer experience was once considered a soft metric, or a “nice to have.” The experience you provide your customers is a defining way to differentiate your business from the competition. But it is now a board-level priority for many brands.
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The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Have the drivers of customer experience changed?
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For many employees, Customer Experience is just a number. This type of thinking contributes to a pervasive frustration with Customer Experience (CX), and in particular, Voice of the Customer (VOC) programs. The primary focus of this eBook is how to create a customer-first culture.
Advertiser: Vanilla Forums
Because a good customer experience is attributable to better revenue on your end, and higher satisfaction for your customers. Download the eBook today to focus on building a great CX! Of the companies that have improved CX, how many do you think saw an increase in revenue? An enormous 84% of them.
Advertiser: Vanilla Forums
So, we have researched what customers truly want in a customer experience, and how community can serve that. This whitepaper will outline our research and thoroughly explain how a community can become the customer hub of your company. Download the whitepaper today!
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Have the drivers of customer experience changed? Download this eBook and discover how to adjust to get more from your customer feedback right now! They wonder: Does Net Promoter Score® (NPS) still have the same predictive power. Do loyalty metrics need to be reassessed?
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