eglobalis
OCTOBER 14, 2024
Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. The traditional 5-6 pillar model of CX education was created to give professionals a structured approach to understanding customer experience. Why is it not happening yet?
eglobalis
MARCH 18, 2025
Challenges: Ensuring AI can manage high-value interactions with the necessary sophistication and personalization is difficult, as these scenarios often require tailored solutions and strategic thinking. Crisis Management During crises, such as data breaches or product recalls, customers require immediate and accurate information.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
eglobalis
FEBRUARY 3, 2025
Introduction In todays digital age, the relationship between technology and customer experience (CX) has become almost inseparable. As artificial intelligence (AI) continues to evolve , it is fundamentally reshaping how businesses interact with their customers, offering personalized, efficient, and predictive solutions.
InMoment XI
NOVEMBER 7, 2024
Furthermore, 86% of those leaders also agree that AI and automation have helped them scale their operations, with the majority believing those tools are more effective for scaling operations than hiring more customer service representatives. What is Customer Experience Automation? Why is Customer Experience Automation Important?
Advertisement
Customers expect to be able to interact with your organization whenever and however they want. Complete the form to download the white paper to learn more about real-world, practical GenAI-enabled applications that can improve customer experience (CX) and employee experience (EX), while increasing sales and reducing costs.
eglobalis
NOVEMBER 3, 2024
Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.
InMoment XI
DECEMBER 17, 2024
As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. What Is a Customer Experience Manager (CX Manager)?
Advertisement
Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. 💡 That’s where the Voice of the Customer (VoC) comes in. If you can’t identify it, you can’t fix it! NPS and C-SAT become the keys to the realm, but offer no true insights.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. Tune into this webinar to learn: Why is customer feedback more critical now than ever. The question is - how do you capture all this?
Advertisement
This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. For the first time, customers prefer digital channels when interacting with a business.
Advertisement
Surveys are an important part of your customer experience, which mean they require the same level of strategy, planning, design, and management that you apply to your most important customer journeys and interactions. Download this eBook and watch your surveys boost your overall customer experience!
This is an interactive checklist to use when finalizing a customer feedback survey. It is intended to help companies reduce response bias by making survey surveys are structured correctly. Learn more: [link]
Advertisement
Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. When was the last time you took a step back and really examined the quality management (QM) in your contact center?
Speaker: Bryan Horn, Founder, CS Solutions
Specifically, Bryan will discuss: Why a culture of accountability is key: everyone in your organization is responsible for providing a great customer experience, not just the front line employees. Examples of both HORRIBLE and FANTASTIC customer interactions. The humanity of customer experience.
Expert insights. Personalized for you.
450 
Let's personalize your content