Customer Experience Virtual Agent White Paper 
UJET
DECEMBER 2, 2020
This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.
Inbenta
AUGUST 23, 2024
The answer sounds simple: By offering exceptional customer experiences. Instead of long wait times, virtual agents can guide customers instantly and autonomously, answering questions and providing support without the need for a human on the other end. How do they do it? But how do they do that?
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UJET
DECEMBER 2, 2020
This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.
Think Customers
OCTOBER 4, 2021
In most cases it’s an artificially intelligent virtual agent that greets users in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Chatbots perform an important role in the omnichannel ecosystem, but chatbot platforms often keep the customer glued to one channel.
Bold360
NOVEMBER 30, 2016
What’s more, failing to get it right has detrimental effects on the customer experience. Sprinklr points out several compelling statistics that illustrate just how damaging ineffective customer support processes are: 74% of consumers are frustrated when they have to contact companies multiple times for the same reason.
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