Customer Focused Customer Retention Magazine 
ShepHyken
OCTOBER 4, 2021
7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones. Increasing their CLV, meaning keeping your existing customers happy, is an essential strategy for any business.
ShepHyken
MARCH 21, 2022
How Retailers Can Improve Their Customer Retention Rates Through UGC by Adam Dornbusch. Total Retail) To help keep brands growing and revenue increasing beyond a customer’s initial experience, here are some concrete steps brands can take to engage their customers this spring season after they’ve purchased a product.
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ShepHyken
JUNE 14, 2021
Personalization may not quite be table stakes for a good customer experience, but it’s a definite differentiator. That’s how you create the kind of loyalty that gets customers to come back again and again. Ways Proactive Customer Service Can Lead to Customer Retention and Growth by Ashwini Dave.
ShepHyken
MAY 12, 2019
CEO Magazine) The introduction of Voice of the Customer solutions enables a predictive management style that operates effectively the same way that a check-up at the doctor does. ” That statement caught my eye, and it turns out, at least for larger companies, a Voice of the Customer (VoC) program could do exactly that.
ShepHyken
NOVEMBER 29, 2021
Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation. This time it is Ricardo Saltz Gulko’ s picks of the best customer experience and design books of 2021, and he included my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again.
SurveySensum
JULY 14, 2020
Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].
ShepHyken
MAY 15, 2017
And, to celebrate the occasion, here is an excellent article from D Magazine that takes us through some of the Southwest history. There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. . Retention is tough, and client growth is even harder with fickle clients and fleeting loyalty.
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