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Customer FocusedCustomer Service TrainingExceptional Customer Service
Beyond satisfactory – and beyond good – is an exceptionalcustomerservice. And, according to Nate Spears, the Chief Operations Officer and Co-Founder of ClearSource, exceptionalcustomerservice is anything you do beyond that is better than just good. In other words, it meets basic expectations.
In the past, customerservice centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering ExceptionalCustomerService While Working from Home by Molly Ambrogi Yanson.
The point is that great customerservice makes price less relevant. Three out of four people are willing to pay more for “exceptional” customerservice. And what defines “exceptional” customerservice? Maybe customers wouldn’t pay double the normal price, but what if they would?
His philosophy was simple and profound: if the employees did a great job serving great steaks with exceptionalcustomerservice, customers tell others and come back. In short, your best marketing, communication, sales, and loyalty strategies, when working well, can all be thought of as one big customer experience!
Once again, it’s the service that is helping to drive their loyalty. While you may or may not be a retailer, the thinking behind their customer-focused solutions is something everyone should study. Customers Flock To Brands That Display ExceptionalCustomerService by Athina Mallis.
It starts with something pretty simple, yet powerful: Give ExceptionalCustomerService. 8 Rules for the Perfect CustomerService [INFOGRAPHIC] by Alex Tereshchenko. Shep Hyken is a customerservice expert, professional speaker, and New York Times bestselling business author.
” Beyond Chatbots: How Artificial Intelligence Can Humanize the Customer Experience by Dan Gingiss. Shep Hyken is a customerservice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customerservicetraining programs go to www.TheCustomerFocus.com.
Each week I read a number of customerservice articles from various online resources. Hidden Secrets of ExceptionalCustomerService From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Top 10 CustomerService Blogs to Follow in 2017 by Daniela Puzzo.
4 Ways to Level Up Your CustomerService in 2021 by Reuben Yonatan. Fast Company) Providing exceptionalcustomerservice is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customerservice is top-notch in 2021. Same for CX.
Customer retention happens for many different reasons from a great product, good prices, amazing service, and more. Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide ExceptionalCustomerService. Follow on Twitter: @Hyken.
After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptionalcustomerservice is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.
Due to the huge increase in the number of digital interactions the typical customer has had over the past few years, customer expectations have grown while customer patience has decreased. Shep Hyken is a customerservice expert, professional speaker, and New York Times bestselling business author.
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