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Customer FocusedCustomer Service TrainingLifetime Customer
Combine the value of the lifetimecustomer with the value of their recommendations and the payoff to your customerservice and experience efforts are huge. Shep Hyken is a customerservice expert, keynote speaker and New York Times bestselling business author. For information contact or www.hyken.com.
This is one of my favorite ways to create confidence and trust with a customer. 7 Tips for Increasing CustomerLifetime Value: How to Keep Your Customers Happy by Wise Marketer Staff. Increasing their CLV, meaning keeping your existing customers happy, is an essential strategy for any business.
Customer analytics allow brands to deeply understand their customers and how they are changing, so they can adapt to evolving customer demands. Building lasting customer loyalty requires a multifaceted analytical approach. My Comment: How do you turn the average customer into a lifetimecustomer?
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customerservicetraining program, Customer Focus , aiming to help clients build a customerservice culture and loyalty mindset.
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