CSM Magazine
SEPTEMBER 28, 2016
A strong Disney principle is that cast members should treat each other as they would a guest. The Disney formula for success is: “A quality guest experience + a quality cast experience + quality business practices = the future.”. ” That is true in customer focused companies and not in others.
ShepHyken
JANUARY 25, 2021
The author focuses on retail, but I see this way of thinking working for just about every type of business. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. This is an excellent article that showcases five ways to create the perfect guest experience. How will CX evolve in 2021?
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ShepHyken
OCTOBER 3, 2016
He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.
ShepHyken
FEBRUARY 25, 2019
Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It’s what can keep you in business! Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 24, 2018
Tom Reilly Training) Hilton is known for their award-winning guest experience. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.
Experience Investigators by 360Connext
JULY 16, 2019
One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? Your employees need to hear about your customer experience mission in ways that relate to them and their everyday lives.
ShepHyken
AUGUST 1, 2022
Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences. Follow on Twitter: @Hyken.
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