Experience Investigators by 360Connext

SEPTEMBER 22, 2020

Great customer experience means better business results. Customers will spend more, stay longer and tell their friends about the brand. If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too.

Culture 251

Culture Lifetime Customer Customer Centricity Communication 251

InMoment XI

SEPTEMBER 19, 2024

End-to-End Customer Experience vs Customer Journey The difference between end-to-end customer experience and the customer journey is that one of them is business-focused while the other is customer-focused. The customer journey maps out the path a customer takes and focuses on individual touchpoints.

Customer Experience 195

Customer Experience Customer Journey Mapping Social Media 2024 195

ShepHyken

NOVEMBER 2, 2016

Combine the value of the lifetime customer with the value of their recommendations and the payoff to your customer service and experience efforts are huge. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information contact or www.hyken.com.

Loyalty 134

Loyalty Loyalty Programs Lifetime Customer Customer Service Training 134

ShepHyken

OCTOBER 4, 2021

This is one of my favorite ways to create confidence and trust with a customer. 7 Tips for Increasing Customer Lifetime Value: How to Keep Your Customers Happy by Wise Marketer Staff. Increasing their CLV, meaning keeping your existing customers happy, is an essential strategy for any business.

Article 99

Article 2021 Customer Service Magazine 99

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries.

2018 79

2018 Customer Success 2011 Lifetime Customer 79

ShepHyken

DECEMBER 26, 2016

Customer analytics allow brands to deeply understand their customers and how they are changing, so they can adapt to evolving customer demands. Building lasting customer loyalty requires a multifaceted analytical approach. My Comment: How do you turn the average customer into a lifetime customer?

2016 83

2016 Article Chief Customer Officer Customer Service 83

Beyond Philosophy

DECEMBER 23, 2015

Further, the CCO’s operating parameters will include the complete span of a customer’s life.

Chief Customer Officer 100

Chief Customer Officer Customer Centricity Consulting Loyalty 100