InMoment XI

JANUARY 27, 2025

After all, an effective call center plays a pivotal role in identifying root causes to eliminate recurring issues, finding ways to redirect calls to more cost-effective channels when possible, and ultimately working to help create a customer experience that doesnt result in a call center interaction at all.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on to learn how to use our powerful analytics for deeper customer insights. For example, it’s useful to know the main reasons your customers are looking for support. What is chat analytics?

Customer Insights 114

Customer Insights Insights Feedback Demo 114

InMoment XI

DECEMBER 10, 2024

InMoments XI platform enables you to collect and analyze customer insights effectively. As a result, you build trust, improve retention, and reduce the likelihood of customers leaving. InMoment provides industry-recognized churn prediction software that enables early identification of churn drivers and at-risk customers.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

NOVEMBER 21, 2024

A higher response rate provides a wide range of customer insight, making it easier to understand and address common issues. Customer Lifetime Value (CLV) CLV helps estimate the total revenue a customer will bring during their entire relationship with the business. Must-know customer service statistics of 2024 ( [link] ).

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

OCTOBER 14, 2024

Uncertainty over the impact of their responses was among the top four reasons cited by customers for abandoning their last survey. The Business Impact of Survey Fatigue Survey fatigue poses several challenges for businesses, making it difficult to capture valuable customer insights. References SurveyMonkey.

2024 195

2024 Hospitality Feedback Healthcare 195

eglobalis

SEPTEMBER 16, 2024

Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience. Additionally, creating feedback loops where customers can voice concerns and suggestions allows companies to continuously improve their CX offerings.

B2B 378

B2B Customer Experience Customer Centricity Omnichannel 378

InMoment XI

OCTOBER 29, 2024

As a result, you don’t miss out on valuable customer insights. This will help you make data-driven decisions to improve the customer experience across all touchpoints. With InMoment’s customer loyalty platform, you can leverage feedback collection, sentiment analysis, and actionable insights to deliver memorable experiences.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Thematic

MARCH 30, 2025

Those moments don’t happen by accident; they happen because businesses use customer insights to personalize customer interactions and optimize workflows. Let’s explore eight ways these insights can take customer service from reactive to proactive.

Information 62

Information Insights Customer Service Airlines 62

InMoment XI

NOVEMBER 26, 2024

The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage. Must-know customer service statistics of 2024. ( [link] ). References ​​Khoros. Accessed 10/8/2024.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Totango

JUNE 25, 2019

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. How to Gather Customer Insights that Matter.

Customer Insights 69

Customer Insights Insights Touchpoint Metrics 69

Inbenta

DECEMBER 28, 2024

Scalability : Can the tool scale to handle large volumes of customer interactions without compromising performance? Data security : Does the tool adhere to industry-standard security protocols to protect customer data? Schedule a demo 4. Customer Insights: Use data to understand and improve the customer journey.

Demo 52

Demo Customer Journey Books User Experience 52

InMoment XI

MARCH 24, 2025

InMoment is a powerful solution for customer feedback, market research, conversational surveys that allow for open-ended question types, and much more. Our fully Integrated CX platform helps you understand audiences, gauge customer experience , and understand sentiment in conversational text.

Demo 195

Demo Culture Feedback Customer Satisfaction 195

InMoment XI

AUGUST 13, 2024

They work closely with businesses to understand their unique challenges, goals, and operational context, and then provide customized insights and recommendations. Request Demos and Trials After narrowing down your options, request demos or free trials of the conversation intelligence software you’re considering.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

Retently

SEPTEMBER 3, 2024

Now, let’s explore the types of surveys we’ve leveraged over time to make informed decisions and strengthen customer relationships. To capitalize on this moment, we deploy a Post-Demo Call Survey to capture immediate feedback from prospects while their experience is still fresh.

B2B 152

B2B NPS Demo Feedback 152

SurveySensum

SEPTEMBER 20, 2024

This automation reduces the manual effort needed to collect and manage feedback, ensuring that you consistently gather valuable insights without additional workload. Actionable Customer Insights Integrating NPS tools like SurveySensum with HubSpot allows you to gather actionable insights.

NPS 52

NPS Net Promoter Score Customer Insights Insights 52

Optimove

DECEMBER 19, 2024

Download Now In Summary Turning holiday shoppers into lifetime customers requires a strategic approach that focuses on data collection, exceptional customer experiences, and fostering loyalty through personalized communications and incentives.

Retail 59

Retail 2024 Download Lifetime Customer 59

SurveySensum

MARCH 24, 2025

Research shows: 60% of customers prefer to be conducted via email In-app surveys have a response rate of 15%-25% And SMS has a response rate of 45%. Now utilizing only one or two channels for survey distribution will end up costing you as you might be losing customer insights. Ready to boost customer loyalty and retention?

NPS 52

NPS Feedback Loyalty Measurement 52

Retently

NOVEMBER 29, 2024

Open-Ended Questions: Uncovering In-Depth Customer Insights Open-ended questions let users share detailed feedback about what impressed them or caused frustration. These questions give customers the freedom to express themselves in their own words, uncovering valuable insights that you might not have considered. “How

Events 120

Events Feedback Interaction E-support 120

SurveySensum

MARCH 21, 2025

Available Suggested Read : Learn how to leverage HubSpot NPS integration with SurveySensum for better customer insights Integrate HubSpot and SurveySensum to track and analyze NPS data, maximizing the use of customer feedback and insights! Turn NPS Insights into Action with SurveySensums HubSpot Integration!

NPS 52

NPS 2024 2025 Demo 52

Optimove

MARCH 20, 2025

OptiPromo: Creating Promotions That Drive Impact Through a live demo and real-world examples, this session showcased how OptiPromos AI-powered engine enables marketers to automate reward structures, optimize incentives, and maximize profitability. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Playvox

JANUARY 12, 2022

The macrotrends of staffing pressures , flagging loyalty, and omnichannel service are driving the demand for new solutions that help alleviate blind spots and uncover customer insights to the benefit of service teams as well as product, IT, marketing, and sales. We call it Customer AI. How to Use AI in Customer Service.

Customer Insights 52

Customer Insights Insights Contact Center Customers 52

Calabrio

MARCH 25, 2025

Are you able to understand what your customers are telling you? Can you use these customer insights to improve their experiences and deliver what they really want? If not, thats where the latest AI-driven Voice of the Customer software and tools can help. Customer interaction scoring for quality assurance.

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

Comm100

DECEMBER 16, 2024

This not only empowers customers but also lightens the workload for support teams. Automate Your Support with Comm100 See how Comm100 automates support and empowers customers. Request a demo today Request Demo How AI is Revolutionizing Customer Service Automation Customer service automation has been deeply impacted by AI.

Customer Service 52

Customer Service 2025 Demo Social Media 52

SurveySensum

SEPTEMBER 17, 2024

This tool automates email responses and analyzes feedback to enhance customer satisfaction hassle-free Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo NPS Follow-Up Emails Examples for Detractors NPS follow-up emails for detractors target customers who have expressed dissatisfaction.

NPS 52

NPS Customer Insights Insights Feedback 52

GetFeedback

AUGUST 31, 2018

But we know great survey design is just the first step to collecting powerful customer insights. Distributing surveys via email is a very effective way to gathering customer insight. Oftentimes, companies reach out to customers through email with a link to their survey. Export a beautiful one-touch survey email.

Effort Score 170

Effort Score Net Promoter Score Feedback Measurement 170

CloudCherry

JULY 31, 2019

By that, he means that companies don’t use the customer insights they gain to drive critical organizational changes. Request a demo. The problem, according to former Forrester analyst Paul Hagen , is implementation. Hagen asserts that 75 percent of companies don’t execute CX successfully. 1: Set CX Up for Success.

Net Promoter Score 247

Net Promoter Score Chief Customer Officer Metrics Innovation 247

CloudCherry

AUGUST 4, 2019

Even so, you may be missing a wealth of customer insight. For a more complete picture of customer perspectives, you must listen to your frontline team, the people who interact with your customers every day who know their hot buttons. Request a demo. 3: Give Your Frontline Team a Voice.

Customer Centricity 236

Customer Centricity Demo Feedback Culture 236

Optimove

DECEMBER 30, 2024

Data Power: Employ AI to drive real-time customer insights for sharper segmentation and personalization. 2 Swear By Next-Gen Tools Enhancing Engagement Experiment with advanced technologies like emotion AI, digital twins, and spatial computing to revolutionize customer experiences. Happy New Years!

2025 52

2025 Marketing Download Loyalty Programs 52

CloudCherry

AUGUST 13, 2019

And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Big or small, these changes make a difference to your customers. And when you look at your data through the lens of customer needs, you can stay focused on the actions that matter most.

Insights 218

Insights Net Promoter Score Metrics NPS 218

SurveySensum

DECEMBER 30, 2024

Whether its NPS, CSAT, or custom feedback, the platforms AI-driven sentiment and text analysis dive deep into customer insights, helping you understand their needs and respond faster than ever. From Insights to Action: Unlock the Power of Customer Feedback to Drive CX with SurveySensum!

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Optimove

OCTOBER 22, 2024

OptiPromo uses CRM-powered rewards, enabling brands to move to precision marketing by connecting customer insights with relevant rewards in real -time. In today’s competitive landscape, meeting customers where they are is key to long-term success. The difference is clear.

ROI 52

ROI Return on Investment Download Demo 52

InMoment XI

JUNE 5, 2024

Here’s how these initiatives will empower your brand: Conversational Listening : Moving from static to dynamic, conversational feedback solicitation will significantly improve the quality and quantity of customer insights. Schedule a demo with us today and take the first step towards transforming your customer experience program.

2024 195

2024 Social Media Innovation Document 195

Retently

MAY 2, 2023

So, let’s explore the different stages in the SaaS customer journey and the suitable surveys to use for capturing valuable customer insights. To make a great first impression, you need a seamless experience with easy-to-find product information, engaging demos, and high-quality marketing materials.

Customer Journey 133

Customer Journey NPS Demo Customer Satisfaction 133

SurveySensum

MARCH 5, 2025

Analyze past interactions, detect patterns, and take proactive action to improve customer service experience with SurveySensums AI-driven call center text analytics! Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 4. Struggling to Analyze Call Center Feedback?

Call Center 52

Call Center Contact Center E Commerce E-support 52

InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. Pay attention to accuracy, speed, and value of insights during these demos. Arrange for product demonstrations to see the software in action.

Social Media 195

Social Media 2024 Document Insights 195

InMoment XI

SEPTEMBER 19, 2024

Below are some real-world examples of companies that excel at delivering exceptional customer experiences from the first interaction to post-purchase support. Metro Bank Metro Bank worked to improve the end-to-end customer experience by restructuring its customer insights program. References Emplifi.

Customer Experience 195

Customer Experience Customer Journey Mapping Social Media 2024 195

SurveySensum

OCTOBER 22, 2024

These surveys help businesses engage with their customers in the digital world with the help of quick and engaging methods like polls, quizzes, etc. With this survey, businesses can interact directly with their followers, collect real-time customer insights, and enhance customer engagement.

Social Media 52

Social Media Customer Engagement Engagement Feedback 52