InMoment XI

OCTOBER 23, 2024

Providing services like fraud detection, secure transaction platforms, and encryption will enable you to secure your customers’ data and transactions. Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

NOVEMBER 21, 2024

The process helps you build a rich dataset that provides insight into customer behavior. The next step is identifying patterns in this data to help you better understand your customers. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

SurveySensum

JANUARY 27, 2025

Worse, it skews the insights youre banking on to make decisions. Multilingual surveys are no longer just an option for businesses with international reachtheyre essential for capturing accurate, actionable insights from a diverse customer base. The solution? Multilingual surveys. Why You Should Run Multilingual Surveys?

Insights 52

Insights Customer Insights Download Customers 52

InMoment XI

NOVEMBER 15, 2023

With 87% of consumers actively avoiding buying from brands they don’t trust, understanding and improving the customer experience has never been more critical. Customer experience analytics is the practice that empowers businesses to do just that. Where Does the Data From Customer Experience Analysis Come From?

Insights 243

Insights E Commerce Customer Experience E-support 243

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. Customer Retention Versus Customer Acquisition ( [link] ).

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

NOVEMBER 26, 2024

By constructing theoretical customer decision-making scenarios, companies can more easily understand the factors and product features influencing customers’ purchase decisions. 5 Types of Customer Journey Maps There are different types of journey maps for different use cases.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

JANUARY 27, 2025

Part of that is just the nature of the business, with primary use cases revolving around KPIs weighed down by negative connotationsmetrics like problem resolution rates, customer effort scores, and churn. In that light, goal-setting often becomes an exercise in mitigation: reducing call volumes, minimizing customer effort, and curbing churn.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

OCTOBER 14, 2024

Uncertainty over the impact of their responses was among the top four reasons cited by customers for abandoning their last survey. The Business Impact of Survey Fatigue Survey fatigue poses several challenges for businesses, making it difficult to capture valuable customer insights. Consider Asking One Question At a Time.

2024 195

2024 Hospitality Feedback Healthcare 195

Thematic

SEPTEMBER 1, 2021

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on to learn how to use our powerful analytics for deeper customer insights.

Customer Insights 114

Customer Insights Insights Feedback Demo 114

InMoment XI

OCTOBER 29, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. With the award-winning InMoment AI, you can then capture analytical insights from the feedback.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

CloudCherry

AUGUST 13, 2019

It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Big or small, these changes make a difference to your customers. Request a demo.

Insights 218

Insights Net Promoter Score Metrics NPS 218

eglobalis

SEPTEMBER 16, 2024

This article delves into how to define and execute a B2B CX strategy, offering practical insights on how to implement it at both local and global levels. Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience.

B2B 382

B2B Customer Experience Customer Centricity Omnichannel 382

Calabrio

FEBRUARY 28, 2025

Analytics Voice Analytics: Unlock Insights in Your Contact Center Conversations Share In the data-driven contact center of today, understanding the nuances of customer conversations is paramount. Voice analytics, in short, is technology that transforms spoken words into actionable insights. What is voice analytics?

Contact Center 52

Contact Center Insights Average Handle Time Call Center 52

BirdEye

OCTOBER 11, 2024

Achieving this level of excellence requires deep, real-time insights into customer sentiment across all locations and an understanding of how they compare to industry standards and competitors. That’s where Birdeye’s Insights AI and Competitors AI products come in. But there’s a solution.

Insights 52

Insights Social Media Metrics Demo 52

Retently

NOVEMBER 29, 2024

Key Takeaways First impression surveys are most effective when sent immediately after a key interaction , such as a website visit, a purchase, onboarding, or customer support. Combine rating, multiple-choice, yes/no, and open-ended questions to capture both quantitative and qualitative insights. What Are First Impressions Surveys?

Events 121

Events Feedback Interaction E-support 121

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. In this article, we recap the discussion and highlight the key takeaways which can help you turn your customer insights into actions that drive business value.

Webinar 150

Webinar Insights Customer Insights Presentation 150

CloudCherry

AUGUST 13, 2019

It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Big or small, these changes make a difference to your customers. Request a demo.

Insights 150

Insights Net Promoter Score Metrics NPS 150

InMoment XI

MARCH 24, 2025

Customer surveys are a mainstay in most consumer-facing industries for good reason. They provide powerful insights into customer sentiment, buying behavior, and much more, all for a relatively small investment. One frequent topic of debate among multi-location businesses is how to set up a customer survey program.

Demo 195

Demo Culture Feedback Customer Satisfaction 195

BirdEye

NOVEMBER 27, 2023

Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). As a business, you can easily make informed decisions by consolidating data from digital touchpoints throughout the customer journey and across locations.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

SurveySensum

APRIL 16, 2025

Why CRM Surveys Are a Must-Have (Not Just a Nice-to-Have) 74% of CRM users say they unlock better access to customer data, while 64% swear by their power to level up relationship management. Insights from the CRM surveys tell you whats working, whats not working,and where youre leaving money on the table. Simple math.

Feedback 52

Feedback Demo Touchpoint NPS 52

InMoment XI

AUGUST 13, 2024

This software can extract valuable insights from these conversations by leveraging natural language processing (NLP) and machine learning algorithms. Conversation intelligence software is important because it will help your business stay competitive and solve your customers’ problems faster.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships.

NPS 52

NPS Net Promoter Score Customer Insights Insights 52

InMoment XI

APRIL 9, 2025

Therefore, businesses must look beyond historical sales data and integrate customer experience insights with their forecasting models for accurate results. The Benefits of an Accurate Sales Forecast Accurate sales forecasting empowers businesses to make informed decisions that drive customer satisfaction and sales.

Sales 195

Sales Competitive Advantage Omnichannel Social Media 195

Inbenta

DECEMBER 28, 2024

Understand customer behavior. It’s crucial to know where AI can have the most significant impact on the customer journey. Analyzing customer data, feedback, and interactions will r eveal insights that let you to tailor your AI implementation strategy to address pain points and enhance the overall customer experience.

Demo 52

Demo Customer Journey Books User Experience 52

Retently

SEPTEMBER 3, 2024

As a leader in customer satisfaction tools, we provide businesses with the means to gather, analyze, and act on critical insights that drive loyalty and growth. Through our CX surveys and advanced feedback analytics, we enable businesses to truly understand their customers and turn that understanding into action.

B2B 152

B2B NPS Demo Feedback 152

BirdEye

OCTOBER 18, 2023

Let’s explore expert insights on how harnessing AI can transform customer engagement, operational efficiency, and more. In this article, we’ll dive into key insights from Microsoft, Google, and other experts who are at the forefront of AI and digital customer experience. Get started for free WATCH DEMO 1.

Insights 111

Insights Customer Expectations Consumers Social Media 111

SurveySensum

SEPTEMBER 17, 2024

These emails drive real engagement, turning insights into action and building lasting loyalty. The follow-up question helps you understand the reason behind customers’ scores. Highlights areas to improve: Passive customers suggest changes that could make things better. To fix this, launch targeted NPS follow-up emails.

NPS 52

NPS Customer Insights Insights Customer Satisfaction 52

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Given the unstructured nature of text, these tools process textual input to generate labels, tags, and insights.

Social Media 195

Social Media 2024 Document Insights 195

Calabrio

MARCH 25, 2025

Are you able to understand what your customers are telling you? Can you use these customer insights to improve their experiences and deliver what they really want? If not, thats where the latest AI-driven Voice of the Customer software and tools can help. It offers implicit insights into customer behavior and sentiment.

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

Optimove

DECEMBER 19, 2024

An in-depth analysis by Optimove Insights of over 14 billion messages sent across channels in 2024 reveals just how impactful customer-led marketing was during this peak shopping season. By exceeding expectations and leveraging customer insights, brands can build relationships that extend far beyond the holiday season.

Retail 59

Retail 2024 Download Lifetime Customer 59

SurveySensum

MARCH 24, 2025

Because if your NPS program isnt consistent or lacks real-time insights, you might be missing the bigger picture. NPS tracking is the process of creating a continuous cycle of measuring, analyzing, and reviewing your NPS score to understand where you stand in terms of customer loyalty and satisfaction over time. Is it truly on track?

NPS 52

NPS Feedback Loyalty Measurement 52

InMoment XI

JUNE 5, 2024

Our strategy includes enhancing the NLP stack and integrating traditional and deep-learning models, emphasizing user-driven customizations and advanced NLP techniques. Understanding: Summarizing data for rapid insights and integrating various data types. Road Map Listening: Shifting from static to conversational feedback solicitation.

2024 195

2024 Social Media Innovation Document 195

CloudCherry

JANUARY 22, 2020

Not Acting on Insights. Failure to translate insights into action. Not Monitoring Changes in Customer Perception. Your VoC program isn’t just a project for the marketing or customer service department — it affects the entire company. 2019) “How to Transition Your Voice-Of-The-Customer Vendor. Request a demo.

White Paper 243

White Paper Social Media Feedback 2019 243

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. While it shines in NPS insights, CustomerGauge falls short in a few key areas. Best Features User-friendly design for easy survey creation, customization, and deployment.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Optimove

APRIL 16, 2025

Positionless Marketing empowers marketers with the tools to act on insights instantly without relying on other teams. When marketers have the power to personalize, optimize, and engage at scale, customers feel the difference and loyalty turns into long-term value. Insights without execution. Outdated personalization.

Connections 52

Connections Download Demo Insights 52

InMoment XI

JULY 16, 2024

If managed well, even negative feedback can be valuable, offering insights into customer pain points and areas where the business can improve. Analyzing this data provides deep insights into customer preferences, emerging trends, and common pain points. References “Social Commerce Statistics.”

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

If managed well, even negative feedback can be valuable, offering insights into customer pain points and areas where the business can improve. Analyzing this data provides deep insights into customer preferences, emerging trends, and common pain points. References “Social Commerce Statistics.”

Management 195

Management Social Media Hotels Airlines 195