InMoment XI

OCTOBER 4, 2023

We think of integrated CX as the process of creating an omnichannel customer experience through three key steps: capturing integrated signals, creating integrated insights, and taking integrated actions. This is the validation from your customers that you have achieved integrated CX! You can access the guide here.

Blog 418

Blog Customer Experience Net Promoter Score Financial 418

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail 2024 Download Lifetime Customer 59

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty.

2025 52

2025 Marketing Download Loyalty Programs 52

InMoment XI

AUGUST 2, 2023

By actively listening, learning, and implementing changes based on customer feedback, customer-focused companies create a framework for continuous improvement. While knowledge is valuable, taking action based on customer insights is what drives progress. Take The Lead!

NPS 195

NPS Customer Centricity Culture Automotive 195

Optimove

APRIL 16, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers will learn how to turn deep customer understanding into real-time, personalized engagement even in the face of economic uncertainty. Heres how: Data Power : AI-generated customer insights from real-time behavior no analysts needed.

Connections 52

Connections Download Demo Insights 52

Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Data in the retail landscape is more than just a byproduct of customer transactions.

Retail 52

Retail Download Competitive Advantage Loyalty 52

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Democratize customer intelligence Too many VoC programs are based in silos, with limited sharing of the results across the organization. Published on: November 07, 2018.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

Alida

JUNE 29, 2016

Improve the understandability of your customer insight using the charts that are most applicable to your question types and findings. Make customer insight easy to consume for your stakeholders and team members. Now available to all Vision Critical customers.

Communication 140

Communication Insights 2016 Innovation 140

Thematic

MARCH 26, 2025

In particular, customer review analysis helps surface recurring themes and pain points shared in public feedback, giving teams a clearer picture of user sentiment. Without a structured feedback loop, businesses operate in the dark, relying on assumptions rather than real customer insights.

Feedback 62

Feedback Social Media Customers E-support 62

Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. So, companies need authentic human insight from their customers to make better business decisions, and thereby drive growth.

Customer Insights 59

Customer Insights 2019 Insights Customer Journey 59

Experience Matters

DECEMBER 16, 2014

Our research into leading practices uncovered five trends that will redefine how customer insights teams operate: 1) Deep empathy, not stacks of metrics, 2) Continuous insights, not periodic studies, 3) Customer journeys, not isolated interactions, 4) Useful prescriptions, not past descriptions, and 5) Enterprise intelligence, not customer feedback.

Customer Connectedness 130

Customer Connectedness Insights Customer Experience Download 130

Beyond Philosophy

MAY 12, 2022

Moreover, Customer Science provides an understanding of customers and the ability to empathize more with where customers are in that relationship. Try my podcast, The Intuitive Customer instead. We explore the many reasons why customers do what they do—and what you should do about it. Subscribe today right here.

Customer Insights 78

Customer Insights Insights Contact Center Voice of Customer 78

Experience Matters

DECEMBER 9, 2014

The B2B2C environment is complex and full of challenges that hamper companies’ ability to deliver great customer experience to their end customers, such as a lack of alignment with partners or a limited understanding of customers. Download report for $195. The bottom line : Engage your partners to engage your customers.

Customer Experience 112

Customer Experience Download Customer Voice Customer Relationships 112

Alida

MAY 25, 2016

In most organizations, data about customers typically resides in silos. Customer insight is often delivered as one-off reports which are closely held by the market research team. 3 ways Stories can up your game in customer intelligence. Integrate historical data with new insight.

Fashion 150

Fashion 2016 Insights Customer Insights 150

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Download 59

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences.

Social Media 52

Social Media Download Fashion Omnichannel 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Talkdesk

DECEMBER 10, 2020

Cloud-native contact centers can serve as an engagement layer across all core systems, all while fueling the seamless omnichannel experience desired by customers. There are new ways to strategize deeper customer intelligence. Demand for customer insights and intelligence shows no signs of letting up.

Insurance 135

Insurance Financial Contact Center Omnichannel 135

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. To see the results regarding all 25 customer analytics practices, you can download the entire report for free here.

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. What's inside: Easy-to-follow VoC strategies Tips for analyzing feedback Plus: Bonus VoC checklist Download your free copy today!

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. The difference is clear.

ROI 52

ROI Return on Investment Download Demo 52

Experience Matters

MAY 12, 2015

We additionally compared CX laggards with CX leaders and discovered that the leaders have stronger financial results, have more customer-centric cultures, focus more on internal communications, are stronger at customer insights and change management, and are better at digital interactions. Download report for $195.

2015 106

2015 Customer Connectedness Management 2014 106

Experience Matters

MARCH 17, 2015

This year’s results show that companies are planning on dedicating more money and effort to improving a variety of customer experience activities in 2015. Download report for $195. 31% of respondents expect to spend more on voice of the customer software vendors in 2015 than they did in 2014 and only 2% expect to spend less.

2015 102

2015 Customer Connectedness Customer Experience 2014 102

InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths. Read the report today!

Social Media 195

Social Media 2024 Document Insights 195

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. To see the results regarding all 25 customer analytics practices, you can download the entire report for free here.

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94

CSM Magazine

NOVEMBER 30, 2016

Customer insight, data & analytics have become an integral part of customer experience. In The Big Book of Customer Insight, Data & Analytics , CX Network looks look at the rapid way the industry has accelerated in recent years and how these changes have impacted upon customer experience strategies across the globe.

Books 40

Books Customer Insights Insights Download 40

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. Discover which level you are on and how you can move up.

2024 52

2024 Marketing Download 2012 52

CX University

OCTOBER 12, 2021

Download the CXU Online Course Guide to review more details: Download here. The post CX University’s (CXU) Program is Congruent with CXPA’s new Definition of Domains of Knowledge, Skills, Abilities appeared first on CX University.

Definition 98

Definition 2021 2014 ROI 98

Experience Investigators by 360Connext

JUNE 13, 2023

Why do we think that way about customer experience? Related: Download the CX Charter Guidebook CX Center of Excellence A Customer Experience (CX) Center of Excellence is another strategic option for organizations. We’d never say the Chief HR Officer should work their way out of a job because culture will be perfect eventually.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

West Monroe

SEPTEMBER 25, 2023

The gap between data collection and its utilization in product development and customer insights. Download the research × It Takes All Areas of a Business to Become Digital The West Monroe Digital Agility Model shows the role digital plays across an organization, with agility at the center and all areas carrying equal weight.

Download 105

Download Customer Centricity Consumers Technology 105

Maru Group

DECEMBER 13, 2022

Consumer Duty raises the bar of regulatory consumer protection in the financial services sector by shifting the regulation paradigm from a process-driven approach to one based on customer outcomes. IRT (Implicit Response Time): We passively capture response time to questions, opening up an extra layer of customer insight.

Consumers 84

Consumers Net Promoter Score Touchpoint Financial 84

Optimove

MARCH 30, 2023

Download your copy of the report. Effective marketing is based on a brand’s ability to listen to each customer and suggest the next best action based on feedback. Marketers also need the ability to go beyond simple rule-based automation to determine the next best action while catering to changes in customer behavior in real-time.

Consumers 94

Consumers 2022 Omnichannel Retail 94

Thematic

APRIL 3, 2025

“ Thematic is your own personal analyst, only your analyst works 1000 times faster than you,” said Mick Stapleton, Atlassian’s CX leader​ This shift—powered by AI— is unlocking insights that would otherwise go unnoticed and making them available to every team that needs them, in real time.

Marketing 62

Marketing 2030 E Commerce Social Media 62

ChurnZero

JUNE 22, 2021

Customer Success – How to Understand Your Customers (Turn Listening into Fantastic Results). Includes: 1 downloadable resource and certificate on completion. This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you.

Customer Success 92

Customer Success Download E-support 2015 92