Customer Insights Multi-Channel Roadmap Voice of Customer 
SurveySensum
JULY 14, 2020
Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. LinkedIn : [link]. Website : [link].
Thematic
JUNE 17, 2024
They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. Get ready to discover how to leverage customer feedback to improve your products, services, and bottom line. This helps ensure the reliability and accuracy of your insights.
Alida
DECEMBER 7, 2018
In today’s retail market, customer expectations are constantly evolving and new market entrants continue to disrupt the landscape. QVC identified the need to get closer to their customers to understand what they want and expect from a multi-channel retailer. “The experience” is your USP.
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