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Customer Journey MappingCustomer VoiceReturn on Investment
Voice of the Customer (VoC): A Voice of the Customer (VoC) program , also known as customervoice and Voice of Customer , captures, analyzes and reports on all feedback (expectations, likes, and dislikes of your customers) associated with your brand.
Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customervoices, no matter where the feedback is given. For example, Lumoa is the first customer experience platform to offer generative AI insights. Which Platform Fits Your Needs?
With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Voice of the Employee. Voice of the Market. Voice of the Business.
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