Customer Journey Mapping NPS Roadmap 
InMoment XI
DECEMBER 3, 2024
It provides a data-driven approach to identifying areas for improvement across the customer journey. As a result, the model removes the guesswork from your customer experience strategy , replacing it with a roadmap to CX excellence. For example, tracking NPS to determine the success of recent loyalty efforts.
eglobalis
OCTOBER 1, 2024
When every department works toward common targets—such as customer satisfaction or operational efficiency—it becomes easier to focus on the broader company mission rather than department-specific objectives. Take, for instance, a company that uses Net Promoter Score (NPS) as a shared KPI across all departments. The result?
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Thematic
APRIL 1, 2025
Do you want to boost customer satisfaction, reduce churn, increase conversion rates, or improve a specific service? For example, your objective might be “to improve our NPS (Net Promoter Score) by 10 points in the next year by addressing top customer pain points.” Be as specific as possible. Why is this important?
InMoment XI
OCTOBER 10, 2023
What Exactly Are Customer Service Metrics? Customer service metrics are not just numbers on a dashboard; they are the narrative of a customer’s journey with a brand, much like a customer journey map. Consider a customer’s feeling of being valued or their sense of trust in a brand.
GetFeedback
JANUARY 27, 2020
Once you’ve gathered insights from your customer journey mapping, the next step is to set clear business goals and success metrics for your VoC program. Do you want deeper insights into customer churn? That means it’s critical that you use quantifiable measurements, such as NPS, CSAT, and CES to provide hard metrics. .
SurveySparrow
DECEMBER 29, 2023
To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap? A customer experience roadmap is a strategic plan that outlines the steps a business will take to enhance its customer experience.
InMoment XI
JANUARY 10, 2023
We’ll assume you have created a customer journey map and can tell your CX ops manager the make-or-break touchpoints that you want to optimize. You’ll also be responsible for forming a cross-functional team of stakeholders that are committed to improving the journey and to supporting the efforts of the CX manager.
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