Comm100

FEBRUARY 25, 2020

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition?

White Paper 64

White Paper Social Media Omnichannel B2B 64

CSM Magazine

SEPTEMBER 8, 2023

By integrating the business into the Sabio Group it expanded our focus and capability in customer relationship management (CRM). Our investment in Salesforce began more than three years ago with our acquisition of ‘makepositive’, Salesforce’s leading UK-based consulting partner. out of 5.

White Paper 52

White Paper Leadership Multi-Channel 2021 52

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. You can track customer health and take steps to increase customer satisfaction.

White Paper 71

White Paper Advertising Sales Social Media 71

Comm100

FEBRUARY 25, 2020

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition?

White Paper 52

White Paper Social Media Omnichannel B2B 52

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. In terms of the steps to take, again, there are different approaches.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. In terms of the steps to take, again, there are different approaches.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. In terms of the steps to take, again, there are different approaches.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48