InMoment XI

OCTOBER 10, 2024

Depending on what goals you set at the beginning of your social media management journey, you can track different metrics such as engagement rate, click-through rate, or conversion rate. 92% of marketers are concerned about the ROI of social media to one extent or the other. References Social Media Examiner. Accessed 9/24/2024.

Social Media 195

Social Media Management 2024 Multi-Channel 195

InMoment XI

OCTOBER 24, 2024

When you can engage with customers across different platforms and see where those customers have contacted you and what they have said, you are more equipped to help them with their inquiries. Research shows that loyal customers are 64% more likely to make more frequent purchases from your business than regular customers.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

JANUARY 27, 2025

The Current State of Customer Calls: Costs and Missed Opportunities When each call has an associated cost, its easy to land on North Star metrics like call volume and average handle time. And to be clear, managing those variables is mission-critical for achieving, calculating, and proving ROI.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Engagement Through Social Proof : Leveraging customer testimonials and social proof increases conversion rates by 30%.

2025 69

2025 Customer Engagement Engagement E Commerce 69

inQuba

FEBRUARY 10, 2025

Exploring This Next Evolution of CX for the First-Time Buyer So youre considering investing in a customer journey management solution. Youve probably realized that your customers behaviour is dynamic and increasingly unpredictable, and your normal approaches arent cutting it. Briefly, what is Customer Journey Management?

Customer Journey 52

Customer Journey Management Insurance Download 52

InMoment XI

SEPTEMBER 26, 2024

Why Channel Deflection is Critical to ROI-Fueled CX Every call in your contact center represents a breakdown in your customer journey. Customers don’t want to call; they want quick and easy solutions. The moment they have to dial your number, frustration is likely already simmering.

Call Center 195

Call Center Contact Center ROI Telecommunications 195

Totango

APRIL 2, 2019

So, how can you understand the customer experience and know when to offer extra support to grow your relationship? Through customer journey mapping. And that information helps you implement the right customer success strategy. The Customer Journey Stages, Step by Step. Automate Tasks.

Customer Journey 110

Customer Journey Customer Journey Mapping Events Demo 110

InMoment XI

OCTOBER 4, 2024

Furthermore, organizations that choose InMoment for the customer experience management solution realize ROI in half the time compared to competitors. Moreover, CXM helps identify pain points throughout the customer journey that can be addressed to make continuous improvements. A vague understanding of the ROI.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

SEPTEMBER 9, 2024

What is the average customer experience ROI have their clients seen? In addition to the questions, a reputable customer experience consulting firm should offer proof of their success—whether through CX case studies, testimonials, or data showcasing improved customer satisfaction and ROI.

Consulting 195

Consulting Customer Experience ROI Customer Journey Mapping 195

InMoment XI

JULY 24, 2024

Customer experience services encompass a range of solutions designed to help businesses manage and enhance their interactions with customers. These services include things like consulting, training, and ongoing support aimed at optimizing every touchpoint in the customer journey. Ready to elevate your CX?

Technology 195

Technology Customer Experience Workshop ROI 195

CloudCherry

MARCH 28, 2019

Journey insights move your team from running surveys to having real-time, contextual conversations with your customers. Connecting CX to ROI. Are you being sold vague intangible ROI metrics or are you given a direct connection between CX and the money? Get a free demo.

Insights 231

Insights CEM NPS ROI 231

InMoment XI

AUGUST 9, 2024

What is Customer Experience (CX)? Customer Experience (CX) refers to the overall impression and perception a customer has about a company or brand based on their interactions throughout the entire customer journey. This can be done by creating a customer journey map. References SuperOffice.

Customer Experience 221

Customer Experience Net Promoter Score 2024 Customer Journey Mapping 221

InMoment XI

NOVEMBER 15, 2023

What is the ROI of Customer Experience Analytics? Understanding the Return on Investment (ROI) of customer experience analytics is crucial for businesses aiming to justify their investments in this strategic initiative. Most organizations struggle proving ROI with their CX programs. Sources: Sinch.

Insights 243

Insights E Commerce Customer Experience E-support 243

inQuba

MAY 23, 2022

Demystifying the Next Evolution of Customer Experience. Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. To uncover the ‘why’ behind customer behavior.

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

InMoment XI

AUGUST 13, 2024

Request Demos and Trials After narrowing down your options, request demos or free trials of the conversation intelligence software you’re considering. Evaluate Costs and ROI Understanding the costs associated with conversation intelligence software is crucial for making an informed purchase decision. References Geneys.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) To avoid killing customer relationships marketers need to prune the journeys that have a bad ending.

2025 52

2025 Return on Investment ROI Download 52

InMoment XI

SEPTEMBER 19, 2024

So their end-to-end customer experience was a positive one because they felt their issue was resolved. End-to-End Customer Experience vs Customer Journey The difference between end-to-end customer experience and the customer journey is that one of them is business-focused while the other is customer-focused.

Customer Experience 195

Customer Experience Customer Journey Mapping Social Media 2024 195

GetFeedback

MAY 13, 2019

This data should be heavily weighted towards Voice of the Customer feedback. Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. Customer ROI: Are your customers more successful, more quickly?

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

Calabrio

MARCH 25, 2025

These tools often include automation features, such as automated survey distribution and real-time alerts for negative sentiment, allowing for timely responses and proactive customer engagement. Customer journey mapping tools These tools focus on visualizing and analyzing the customer journey across various touchpoints.

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

SurveySensum

OCTOBER 31, 2024

Boosts Business Growth and Profit A 5% increase in customer retention can result in a 25% increase in profit and the Pareto Principle states that 80% of your profit comes from 20% of your customer base. So, from an ROI perspective, it’s the best channel to invest in, right?

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

Totango

FEBRUARY 5, 2019

It’s about proactive customer success , not reactive customer service. ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. That information is then turned into customer solutions that create an ongoing revenue source across the entire customer journey.

ROI 76

ROI Customer Success Customer Journey Roadmap 76

InMoment XI

FEBRUARY 12, 2024

What Are the Key Elements that Make Up Integrated Customer Experience? Integrated customer experience is composed of three main elements. These elements help businesses make sense of all types of data throughout the customer journey to help you make informed decisions. How Does Integrated Customer Experience Work?

NPS 195

NPS Net Promoter Score Effort Score ROI 195

Totango

JANUARY 4, 2019

In order to implement a customer-centered approach, your success team must adopt a new way of thinking when it comes to the marketing strategies they implement. To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI.

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

Totango

NOVEMBER 19, 2019

Enterprises invest time and money delivering value to customers, and ROI returns often come in the form of recurring revenue from renewals and upsells. ROI is now an outcome of the customer experience, and the best way to boost customer success ROI is to streamline those efforts using targeted best practices. .

ROI 64

ROI Customer Success Customer Centricity Voice of Customer 64

Optimove

FEBRUARY 10, 2025

Retention strategies help marketers not only maximize the value of their existing customer base but also serve as a blueprint for smarter acquisition strategies. Balancing acquisition with a strong retention plan is essential to driving marketing ROI. Retention delivers better ROI when budgets are tight.

Marketing 59

Marketing ROI Download Loyalty 59

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. If adopted correctly, iGaming’s mastery of real-time marketing could revolutionize retail customer journeys and experiences.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

InMoment XI

AUGUST 16, 2024

InMoment’s platform is proven to combine expert services with award-winning technology to provide you with a solution that will give you the fastest ROI, according to the G2 Crowd Repor t. This can be done by looking at your customer journey map and identifying any friction points that occur. References Boston Consulting Group.

2024 195

2024 Omnichannel Customer Journey Mapping Technology 195

InMoment XI

FEBRUARY 23, 2024

And that can lead to significant business value: Increased Customer Retention Knowing your customers well will lead to a sharpened customer journey because your brand will know how and which marketing messages will resonate with customers. Contact us today for a demo.

Marketing 195

Marketing Customer Experience Return on Investment Consumers 195

InMoment XI

JUNE 5, 2024

Comprehensive Use Case Support Our integrated CX analytics capabilities capture, analyze, and unify feedback from multiple customer feedback channels, including surveys, social media, voice interactions, and more. Visit our website to learn more about our offerings and why the world’s most customer-centric brands trust InMoment.

2024 195

2024 Social Media Innovation Document 195

InMoment XI

SEPTEMBER 5, 2024

As companies monitor customer feedback and trends, they have a clear picture of what products and services customers want and are willing to pay for, which means that the company can provide those with greater accuracy. Increasing customer lifetime value: Customer lifetime value is the revenue earned from a single customer over time.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

Thematic

MARCH 30, 2025

Companies that use AI-driven customer insights don’t simply react faster—they stay ahead of the curve. In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. Curious what your customer data is really saying?

Customer Insights 62

Customer Insights Insights Feedback E-support 62

InMoment XI

SEPTEMBER 3, 2024

With conversational analytics, organizations can improve customer experiences by seamlessly combining contact center conversations, emails, chats, and calls, with other customer feedback channels like surveys, reviews, and social media, thereby gaining a holistic view of the customer journey.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

inQuba

AUGUST 16, 2024

Simply put, if your customer has not progressed on a journey for a long time, you can classify them as a drop off. Journey Summary Reports: Finally a solution to CX ROI! The pinnacle of any CX or Engagement programme is to understand the relationship between ROI and Experience.

Customer Journey 52

Customer Journey Document ROI 2024 52

InMoment XI

APRIL 8, 2025

The result is a smooth and trustworthy customer journey that boosts satisfaction. Conversation analysis indicates customer satisfaction levels when interacting with marketing or sales teams. Therefore, working with the right provider helps you maximize customer experience ROI while aligning your teams.

Sales 195

Sales Marketing Net Promoter Score Metrics 195

GetFeedback

OCTOBER 14, 2019

The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused keyword. . Rather than just satisfaction , customer experience refers to the whole ecosystem of the customer journey.

Customer Experience 220

Customer Experience 2008 Document Metrics 220

InMoment XI

OCTOBER 8, 2024

Customer experience improvement refers to enhancing the interactions and overall satisfaction a customer has with your business across all touchpoints. This involves understanding customer needs and expectations, as well as any pain points they have in the customer journey , and working to address them.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

BirdEye

DECEMBER 19, 2024

This leads to stronger reputation management powered by AI, which helps increase customer satisfaction. Watch the Free Demo Now. See Pricing FREE DEMO How Birdeye’s GenAI tools help in executing AI marketing strategies Modern marketing success requires a comprehensive approach.

Marketing 52

Marketing Social Media Hospitality ROI 52