Remove Customer Philosophy Remove Customer Retention Remove Management
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A ‘Fresh’ Look at Customer Retention and Loyalty (Part II)

Maz Iqbal

So debates about which comes first (customers, employees, investors) shows that folks lack a fundamental grasp of that which we … Continue reading "A ‘Fresh’ Look at Customer Retention and Loyalty (Part II)".

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A ‘Fresh’ Look at Customer Retention and Loyalty (Part II)

Maz Iqbal

So debates about which comes first (customers, employees, investors) shows that folks lack a fundamental grasp of that which we … Continue reading "A ‘Fresh’ Look at Customer Retention and Loyalty (Part II)".

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Customer Journey Mapping: It?s Not Just About the Destination

Education Services Group

If only we encountered more companies who embrace a similar mindset when it comes to knowing how customers experience their products and services. We would see impressive strides in customer engagement and customer retention. Gather external research that’s relevant to your market.