Customer Philosophy, Customer Retention and Sales

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Customer Philosophy

Customer Retention

Sales

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

Maz Iqbal

JULY 28, 2014

While an automated phone system may improve an organisation’s operational efficiencies, it rarely improves the customer experience. If insanity is doing the same stuff over and over and expecting a different result then it occurs to me that many of us who are working on the Customer stuff can be labelled insane.

Customer Philosophy

Customer Philosophy Customer Centricity Customer Retention Loyalty Programs

Customer Journey Mapping: It?s Not Just About the Destination

Education Services Group

JUNE 21, 2018

If only we encountered more companies who embrace a similar mindset when it comes to knowing how customers experience their products and services. We would see impressive strides in customer engagement and customer retention. So take a candid assessment and follow a blueprint for getting started.

Customer Journey Mapping

Customer Journey Mapping Customer Journey White Paper Customer Philosophy

CXDNA Update

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

Customer Journey Mapping: It?s Not Just About the Destination

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