InMoment XI

NOVEMBER 14, 2024

CRM Integration Integrating social listening data with customer relationship management (CRM) software helps you build rich customer profiles. For example, a fashion retailer can leverage social media activity to identify its most valuable customers.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

Experience Investigators by 360Connext

AUGUST 20, 2024

Yet in some organizations, customer experience training is reserved for those who are in customer service roles only. And that training can feel tactical and task-driven, like explaining how to track customer records in a Customer Relationship Management (CRM) platform.

Customer Centricity 282

Customer Centricity Culture Feedback Customer Journey 282

Optimove

MARCH 4, 2025

It combines customer relationship management (CRM) data with live sports feed data to deliver real-time, personalized messages at the most crucial moments. The post How OptiLive Keeps Players Hooked During Live Sporting Events appeared first on Optimove.

Sports 52

Sports Events Download Customer Relationship Management 52

Totango

MAY 24, 2022

Customer relationship management software is great for sales, but it isn’t a substitute for a customer success platform. A customer relationship management app is software used to store data about prospect and client interactions in a single database to support sales, marketing, and other business functions.

Customer Success 96

Customer Success Customer Relationship Management Customer Relationships Sales 96

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences.

2018 60

2018 Events 2019 Customer Experience 60

CSM Magazine

NOVEMBER 6, 2024

Getting involved in local events, sponsoring activities, or engaging with neighborhood groups helps a franchise connect with its community. For instance, a gym franchise could host fitness events in the community or sponsor local sports teams.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

Optimove

JANUARY 20, 2025

By delivering real-time, personalized messages based on player interests and live game events, OptiLive helps sportsbooks increase engagement, drive more in-play bets, and enhance player lifetime value. Key takeaways: OptiLive is a new solution designed to empower sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 75

Sports Marketing Download Events 75

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

2021 76

2021 Events Customer Experience B2B 76

InMoment XI

JUNE 7, 2024

Proactive Issue Resolution In the event of a service lapse or guest complaint, proactive hotels take swift and decisive action to address the issue before it escalates. By anticipating guest needs and preferences before arrival, hotels create a memorable first impression that sets the tone for the entire stay.

Hotels 195

Hotels Management Social Media Hospitality 195

Tricia Morris

AUGUST 21, 2015

When asked what will be the most important business priority in their organization 12 months from now, respondents said (1) building strong relationships with customers over (2) promoting the company, product and/or brand. Customer experience is how a customer feels about a company over time. Ray” Wang. See you there!

Customer Focused 111

Customer Focused 2015 Customer Relationship Management Events 111

CX University

JANUARY 2, 2025

CX Agility and Centricity Step 1: Gather customer and market insights. The first stage in the journey to influence customers is to collect data. For example, customer relationship management (CRM) systems capture customer information, like demographics, purchasing behavior, online sales, payment methods, and more.

Customer Centricity 52

Customer Centricity Culture Innovation Customer Relationship Management 52

CSM Magazine

NOVEMBER 11, 2024

Gain Relevant Experience: Seek out internships, part-time jobs, or volunteer opportunities in customer service or sales to develop hands-on experience and build a strong skill foundation.

Insights 52

Insights Customer Service Management 2029 52

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Investments that are directly tied to customer experience might include things like: Customer experience management tools, like customer feedback software or more robust Voice of the Customer (V0C) platforms, Customer Relationship Management (CRM) technology, or investments in customer data centralization.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

SurveySensum

APRIL 16, 2025

A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. CRM surveys use existing customer data for personalized, context-driven questions. CRM stands for Customer Relationship Management. Lets get started.

Feedback 52

Feedback Demo Touchpoint NPS 52

TechSee

JANUARY 25, 2023

In his current role as Vice President Automotive Services, he has oversight of ACGs Automotive Contact Centers, 30 Fleet Operations, 1,500 Independent Service Providers, 1,100 Approved Auto Repair Facilities, and 6 million annual road service events. He also serves on the Salesforce Field Service Community Advisory Board.

2023 41

2023 Management Automotive Leadership 41

ShepHyken

AUGUST 23, 2021

How To Conduct the Best Customer Service Training (+ Top Training Programs) by Alejandra Zilak. Bluleadz) At the end of the day, you can invest all you want in fancy customer relationship management (CRM) tools and omnichannel communications. It’s another way of walking the customer’s journey.

Article 19

Article 2021 Customer Service Customer Service Training 19

BirdEye

DECEMBER 30, 2024

Partnerships with medical associations: Collaborate with trusted organizations to co-host events, publish co-branded content, or participate in webinars, thereby boosting credibility and attracting qualified medical leads. Customize messaging: Address specific pain points with personalized content.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. June 5 – 7, 2019.

Events 40

Events 2019 2020 Customer Experience 40

BirdEye

OCTOBER 15, 2021

Delight your customers with two-way texting for customer surveys , which allows you to have a back and forth conversation with your customer (ask a question – get an answer) to get valuable feedback without missing a beat. . Send event invitations and simplify the RSVP process.

Customer Retention 98

Customer Retention Events Loyalty Communication 98

BirdEye

JULY 5, 2023

Why does relationship marketing work? Relationship marketing works as it helps you understand your audience better and allows you to stay in constant touch with your customers. This technique comes in handy when a business wants to acquire a higher volume of new customers to scale their company.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. How Digital Client Relationships Are Different.

Net Promoter Score 113

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 113

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey.

Customer Relationships 96

Customer Relationships Customer Success Events Sales 96

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.

Customer Care 66

Customer Care CEM Customer Experience Net Promoter Score 66

Beyond Philosophy

JUNE 23, 2015

For traditional offline companies, the Internet has the potential to ‘commoditize’ their industry or undermine customer relationships. Many brick and mortar CEOs say a key corporate goal is to transition more of their offline customers to online, self-transactional usage.

Wireless 98

Wireless E Commerce Marketing Advertising 98

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Customer Service 118

Customer Service E Commerce Effort Score E-support 118

Totango

NOVEMBER 15, 2021

Customer relationship management apps let you store, manage and deploy data associated with customer relationships for purposes such as lead generation and sales pipeline management. Support events are critical steps in the customer journey. CRMs: Salesforce and HubSpot.

Customer Success 117

Customer Success Social Media Customer Relationship Management Customer Journey 117

Gravy Analytics

JUNE 3, 2019

Using location intelligence, companies can learn more about customer interests, activities, and habits, which can then help create detailed personas for sales, marketing, and customer service. Some auto companies also use location intelligence to determine the best event venues to sponsor to reach more of their high-value audiences.

Automotive 92

Automotive Advertising Retail ROI 92

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.

Customer Care 59

Customer Care CEM Customer Experience Net Promoter Score 59

SurveySensum

MARCH 21, 2025

HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Send HubSpot poll responses as events and contact properties. Why Integrate NPS Surveys with HubSpot?

NPS 52

NPS 2024 2025 Demo 52

ShepHyken

JUNE 4, 2018

Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. CustomerThink) Known in customer relationship management (CRM) circles as the “Godfather of CRM,” Greenberg suggests businesses are better off consistently meeting their customer’s expectations.

Article 77

Article 2018 Customer Service Airlines 77

West Monroe

JULY 6, 2022

A creative and digital solution would offer a pricing program that incentives reducing water, electricity, or gas use during critical peak events—and employs the customer’s communication preferences to be notified of the start, stop, and impact of the event. The customer expectation of a digital experience.

Customer Experience 98

Customer Experience 2011 Events Touchpoint 98

BirdEye

NOVEMBER 22, 2024

Local search trend prediction : AI predicts upcoming opportunities by analyzing historical search patterns and local event data. Seasonal strategy planning : Using historical data and local event calendars, AI helps you prepare for busy periods.

ROI 52

ROI Demo Events Metrics 52

eGain Blogs

OCTOBER 29, 2021

While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. Connect with our team over chat at any time.

2021 93

2021 Connections Workshop Innovation 93

Talkdesk

MARCH 17, 2020

This industry presents unique challenges, namely, the existence of mixed target groups, split among different customer value tiers requiring a multitude of support languages. These features will help you rapidly adapt your IVR to meet evolving needs while ensuring an intelligent, efficient and friction-free customer experience.

Contact Center 94

Contact Center Tourism Travel Call Center 94

Talkdesk

OCTOBER 12, 2020

Integration with CRM systems for personalized service: Customer relationship management (CRM) integration is a great way to give key accounts special attention. The system could play a special message thanking clients for their loyalty and extending a new offer. Your live agents can then focus on providing better service.

Banking 83

Banking Contact Center Call Center Financial 83

ClientSuccess

NOVEMBER 24, 2021

Communities can be incredibly powerful and, when leveraged correctly, can help transform your entire customer engagement strategy. Networking events. Connecting with your customers personally is more important now than ever before, and networking events are a great way to do that. Customer advisory board.

Engagement 52

Engagement Marketing Events Customer Relationship Management 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. Apart from entering traffic restriction zones, other events occur every day that can disrupt the best-laid plans, from traffic congestion to urgent unplanned jobs, and visits and drops that overrun.

2013 52

2013 2018 Customer Relationship Management 2020 52