Quadient

MAY 23, 2022

He has authored 21 in-depth reports and books on workforce optimization applications, in addition to co-authoring two books, numerous articles and white papers. Customer Experience. Social Media Image. Customer Experience Resources. Experience. Featured Image. Product line category. Resource libraries.

Contact Center 105

Contact Center White Paper Document Social Media 105

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

White Paper 64

White Paper Social Media Omnichannel B2B 64

LiveChat

JUNE 8, 2018

Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. And, in the day and age of social media, negative word-of-mouth from unhappy customers can spread like wildfire, tarnishing your reputation.

Communication 66

Communication Social Media B2C White Paper 66

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

White Paper 52

White Paper Social Media Omnichannel B2B 52

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. SaaS CRM (Customer Relationship Management) Solution.

White Paper 71

White Paper Advertising Sales Social Media 71

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. By the way: Don’t forget to update your current customers on your latest post! Increase your social media presence.

Customer Retention 61

Customer Retention Loyalty Loyalty Programs Social Media 61

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48