Remove Customer Relationship Management Remove Social Media Remove White Paper
article thumbnail

Contact Center Wrap-Up—Where the Rubber Meets the Road

Quadient

He has authored 21 in-depth reports and books on workforce optimization applications, in addition to co-authoring two books, numerous articles and white papers. Customer Experience. Social Media Image. Customer Experience Resources. Experience. Featured Image. Product line category. Resource libraries.

article thumbnail

4 Ways to Get Rid of Painful CX Silos

Comm100

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Ways to Get Rid of Painful CX Silos

Comm100

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

article thumbnail

SaaS Tools for Business Growth: Five Essentials You Must Have

Totango

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. SaaS CRM (Customer Relationship Management) Solution.

article thumbnail

6 Simple Ways to Communicate with Your Customers Better

LiveChat

Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. And, in the day and age of social media, negative word-of-mouth from unhappy customers can spread like wildfire, tarnishing your reputation.

article thumbnail

Business Metrics Transparency for Better Customer Experience

8x8

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

Metrics 48
article thumbnail

Business Metrics Transparency for Better Customer Experience

8x8

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

Metrics 48