InMoment XI

OCTOBER 7, 2021

customer contact center call, product purchase experience, etc.), customer likelihood to recommend the brand, customer relationship satisfaction with the brand, or customer retention/repurchase behavior. transactional customer satisfaction) are relatively fast to show change whereas other measures (e.g.,

White Paper 370

White Paper Measurement Customer Retention Contact Center 370

TechSee

OCTOBER 7, 2024

The fusion of financial and environmental gains through TechSee’s visual intelligence solutions is revolutionizing the way businesses operate and engage with customers. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

ROI 124

ROI White Paper Travel Return on Investment 124

Beyond Philosophy

MAY 14, 2015

Goodness knows you have several examples of what happens when an organization violates the trust of the Customers’ it serves ( Target, General Mills ). Do you know what your self-service options are like from a Customer’s perspective? However, you can violate the trust in ways other than a data breach or poor policy decision.

White Paper 160

White Paper 2014 2015 2012 160

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 61

Customer Retention Loyalty Loyalty Programs Social Media 61

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. Most brands and corporations slide by on fairly macro, passive, and transactional approaches to customer relationships.

Financial 144

Financial White Paper Books Airlines 144

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

Integrity Solutions

APRIL 19, 2024

The research also shows 61% of customers feel they’re treated as a number rather than a human being. It provides competitive differentiation, nurtures customer relationships, helps them feel seen and heard , and ultimately leads to increased customer loyalty and repeat business.

Sales 103

Sales Loyalty White Paper Contact Center 103