ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

SmartKarrot

NOVEMBER 24, 2023

As a seasoned customer success expert navigating the intricate landscapes of technical and highly educated users, I’ve witnessed firsthand the transformative power of upselling in achieving account expansion and fueling revenue growth. Deep Dive Analytics: The cornerstone of any successful upsell strategy lies in data-driven insights.

B2B 10

B2B ROI Return on Investment Roadmap 10

Qualtrics

FEBRUARY 4, 2021

With many workforces currently dispersed, technology plays a crucial role in driving engagement , development , productivity and belonging across these areas of employee experience: Organizational experiences: How people interact and work with their manager, their teams, and within the workplace culture. Have we got a map?

Employee Experience 26

Employee Experience Return on Investment Download 2020 26

ChurnZero

MARCH 1, 2019

They are: Strategic Insight: Understanding the customer deeply (goals, expectations, pains), reviewing relevant data and coming to each interaction with insight that will guide them to positive results. Having simple document in place with those ideals helps eliminate the guesswork and gives every CSM a roadmap to their own success.

Customer Success 40

Customer Success Return on Investment Customers Workshop 40

ChurnZero

FEBRUARY 25, 2020

Customer retention and churn prevention starts at the beginning of a customer’s journey with your company in onboarding. This crucial first interaction time between you customer, your product and your team establish the groundwork that can jumpstart success or accelerate failure. . Customer Success Around the Web.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

SmartKarrot

JUNE 30, 2021

This is through product education, better onboarding, customer relationships, and improved adoption. This means customers who come from freemium or free trials. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more. Time to Value.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

SurveySensum

SEPTEMBER 11, 2023

Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. Customer Satisfaction: CSAT measures the satisfaction level of customers based on their interactions with your product or support services. But why measure it?

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52