InMoment XI

DECEMBER 10, 2024

As a result, you build trust, improve retention, and reduce the likelihood of customers leaving. Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools. This connection encourages long-term relationships.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

eglobalis

OCTOBER 9, 2024

Would a workaround or alternative solution better suit the customer? Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. Will this new feature attract more business or improve customer retention? Will it enhance customer satisfaction and the overall experience?

Feedback 513

Feedback ROI Innovation B2B 513

eglobalis

JANUARY 20, 2025

IBMs account managers, for instance, act as single points of contact, streamlining communication and fostering deeper client relationships. Companies can further enhance relationship management by leveraging customer relationship management (CRM) tools like HubSpot or Salesforce, which centralize customer data and provide actionable insights.

B2B 423

B2B Loyalty Workshop Loyalty Programs 423

InMoment XI

NOVEMBER 13, 2024

Identifying at-risk customers early enables businesses to re-engage them with tailored incentives. It improves customer relationships. Predictive insights highlight what matters to your customers. For example, offering proactive customer support or loyalty rewards helps retain customers by showing them you care.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . And that’s where research really yields ROI.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

InMoment XI

DECEMBER 3, 2024

It identifies customer pain points across various touchpoints and works to improve them. These activities help realize significant customer experience ROI , motivating organizations to continue evolving. Invest in employee coaching to align more of the workforce with the customer-centric vision.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. Revenue Growth: Tracks growth directly attributed to customer experience initiatives.

NPS 456

NPS Feedback Net Promoter Score B2C 456

ClientSuccess

OCTOBER 5, 2020

If you are a customer success team leader or a CSM, you spend your days establishing and nurturing customer relationships, so obviously you realize how important they are to the ongoing success of your organization. But do you also have a good idea on the ROI they can ‘deliver’ to your team? What is customer ROI?

Customer Relationship Management 80

Customer Relationship Management ROI Customer Relationships Management 80

inQuba

MARCH 12, 2025

In today’s competitive market, emotional marketing has become a crucial strategy for businesses seeking to establish strong connections with their customers. By leveraging emotions, companies can drive brand loyalty, increase sales, and enhance customer retention. Reach out today to find out how we can assist you.

ROI 52

ROI Customer Retention Connections Measurement 52

TechSee

SEPTEMBER 26, 2024

In this post we will explore the best practices and strategic considerations when determining your core objective: projecting the ROI of Agentic AI. For enterprise leaders looking to optimize their customer service operations, the return on investment (ROI) of Agentic AI is undeniable. Below are a few examples.

ROI 124

ROI Average Handle Time Net Promoter Score NPS 124

InMoment XI

OCTOBER 24, 2024

What is the Difference Between a Customer Engagement Platform and Customer Relationship Management (CRM)? Debating the differences between customer engagement platforms and CRM systems is natural. InMoment has also been recognized for having the fastest ROI time, the best support, and the easiest to use.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

BlueOcean

OCTOBER 21, 2024

TL;DR: With every customer loss, you’re missing out on prospects and falling short of your lifetime customer value potential. It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep.

Lifetime Customer 156

Lifetime Customer Poor Customer Service Social Media Customer Retention 156

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. The fusion of financial and environmental gains through TechSee’s visual intelligence solutions is revolutionizing the way businesses operate and engage with customers.

ROI 124

ROI White Paper Travel Return on Investment 124

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Return on Investment (ROI): Calculates the ROI of your CX initiatives by comparing the investment costs against the financial gains achieved. Article authored by Ricardo Saltz Gulko.

Customer Experience 455

Customer Experience Customer Centricity Net Promoter Score Government 455

InMoment XI

DECEMBER 30, 2021

Graham Tutton (InMoment) and Maxie Schmidt-Subramanian (Forrester) discussed topics such as how to build an ROI model for your CX program and what you should focus on if you think your CX program isn’t perfect yet. And they also answered a few questions from CX professionals throughout the presentation.

Webinar 370

Webinar Metrics Touchpoint Customer Journey 370

SurveySensum

AUGUST 26, 2020

Why do you need to measure the ROI of your CX program? . CX leaders often face challenges in quantifying the ROI of their CX program to make a strong business case for the boardroom. CX leaders often face challenges in quantifying the ROI of their CX program to make a strong business case for the boardroom. Only one-third!

ROI 98

ROI E Commerce Metrics E-support 98

eglobalis

JULY 31, 2024

By analyzing social media interactions, companies can gain valuable insights into customer opinions, preferences, and emerging trends, allowing them to adapt their strategies accordingly and foster stronger customer relationships. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

InMoment XI

JANUARY 27, 2025

The Current State of Customer Calls: Costs and Missed Opportunities When each call has an associated cost, its easy to land on North Star metrics like call volume and average handle time. And to be clear, managing those variables is mission-critical for achieving, calculating, and proving ROI. And it doesnt stop there.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . The report shows how forward-thinking research teams from global brands now use insight communities to build customer relationships and deliver agile insight to key stakeholders in the company.

ROI 100

ROI Webinar Customer Centricity Download 100

Experience Investigators by 360Connext

JANUARY 7, 2025

Explain how youre looking to build customer personas using the organizations data and ask the data expert about how you can accomplish this effectively. Gather customer data sources : Its okay if your organization doesnt have an internal data expert who can help. Consolidate everything into one secure location if possible.

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

InMoment XI

OCTOBER 4, 2024

Managing this experience through a customer-centric approach can help businesses strengthen their customer relationships for long-term success. What is Customer Experience Management? To grasp customer experience management, it’s essential to first understand customer experience itself.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

BlueOcean

JANUARY 8, 2019

It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep. The Cost of Customer Retention vs Acquisition. If you’re ready to tackle the math, check out this post from Hubspot.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service Social Media 299

InMoment XI

SEPTEMBER 9, 2024

Essentially, a customer experience consultant dives deep into your customer interactions, analyzes data, and helps you craft strategies that not only meet but exceed customer expectations. It’s about making sure every interaction adds value and strengthens the customer relationship.

Consulting 195

Consulting Customer Experience ROI Customer Journey Mapping 195

InMoment XI

OCTOBER 18, 2023

These systems should drive tangible short- and long-term return on investment (ROI) that build an ROI-focused experience programme. By harnessing data analytics , you can gain powerful insights into your customer’s behavior, preferences, and needs.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

Alida

AUGUST 16, 2016

Technology and social media has given more power and influence to customers. More than ever, customers want to have a voice and influence business decisions. That’s why, to remain viable, companies need to build stronger customer relationships. Communities reduce business costs and drive sales.

2015 0

2015 Social Media 2012 2019 0

Totango

NOVEMBER 10, 2020

Increased Trust and Transparency with Customers: Allowing customers to view progress not only demonstrates the value of your product, but it also increases trust, as it gives a view into your company’s methodology and encourages engagement. In these challenging times, you can’t afford to buy before you try.

Customer Relationships 123

Customer Relationships Customer Success Document 2021 123

Blueshift

JANUARY 3, 2025

The CDP empowers marketers to leverage real-time, first-party data to drive personalized engagement, making it a game-changer for those looking to elevate customer relationships. The Key Use Cases and ROI of CDPs Across various industries, CDPs have become invaluable assets.

E Commerce 52

E Commerce Marketing E-support ROI 52

InMoment XI

DECEMBER 13, 2024

As a result, teams can make informed decisions on improving customer relationships and resolving issues. These features are valuable for elevating call center operations and improving their ROI. See what kind of ROI you can get with InMoments conversational intelligence tools by filling out the calculator below!

Call Center 195

Call Center Contact Center Social Media Metrics 195

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) Imagine taking hundreds of customers down a journey that kills a customer relationship.

2025 52

2025 Return on Investment ROI Download 52

Experience Investigators by 360Connext

FEBRUARY 9, 2021

This means customer experience done well can meaningfully improve your organization’s bottom line , while customer experience left ignored can meaningfully hurt it. The Three Areas of ROI. What is the return on the investment of customer experience? More Types of Customer Experience ROI.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

Team Support

MARCH 28, 2024

You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results.

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

ShepHyken

FEBRUARY 18, 2020

The first step in any customer relationship should be about building that trust. Instead of thinking about ROI, instead think of ROX—return on experience. You must demonstrate the ROI of customer experience. This is in spite of the fact that improving CX can lead to more success for businesses overall.

Multi-Channel 122

Multi-Channel ROI Leadership 2020 122

Alida

JANUARY 19, 2017

Using customer intelligence to improve the in-store experience. No matter how innovative offline retail tactics may seem, ROI is hardly guaranteed. To see significant ROI from experiential retailing, retailers must first develop a deep understanding of the consumers they want to reach.

Retail 167

Retail Apparel E Commerce 2016 167

InMoment XI

AUGUST 15, 2023

Real-World Benefits and Success Stories Implementing predictive analytics tools in your customer experience program will help you achieve real-world business outcomes, and get you closer to mastering the four pillars of customer experience ROI. Don’t believe us?

Customer Experience 195

Customer Experience Retail ROI Customer Centricity 195

Totango

FEBRUARY 12, 2025

For enterprise organizations, managing customer relationships is far from simple. The scale of operations, diversity of customer needs, and complexity of organizational structures create unique challenges. Yet, one constant remains critical understanding customer health. A robust customer health model offers a solution.

Metrics 62

Metrics ROI Customer Relationships Customers 62

Alida

JUNE 30, 2017

Reinvent the brand-customer relationship. To remain ahead in the luxury market, Cadillac is putting customers in the driver’s seat and accelerating its efforts to improve the end-to-end experience. The purpose, saysEric Angeloro, is to deliver insight that informs customer-centric decision-making and strategy.

Automotive 138

Automotive 2025 Customer Relationships 2017 138