GetFeedback

FEBRUARY 15, 2019

The customer lifecycle has been written about plenty, but when it comes to NPS segments, we suggest focusing on these 5 key groups. They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Who are they? How to use NPS. These people haven’t made a purchase yet.

Net Promoter Score 150

Net Promoter Score NPS White Paper Feedback 150

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

Quadient

MAY 23, 2022

He has authored 21 in-depth reports and books on workforce optimization applications, in addition to co-authoring two books, numerous articles and white papers. Customer Experience. Wrap-up consists of the activities required to consummate the previous call and prepare for the next one. Experience. Featured Image.

Contact Center 105

Contact Center White Paper Document Social Media 105

ENGAGE.cx

JUNE 19, 2015

The Imperative of Understanding the Customer. For most organizations, the challenge of truly understanding their customers and meeting their expectations lies in how they’ve historically approached customer relationships. The post Advocate vs. Disciple: The Secret To Today’s Customer appeared first on ENGAGEcx.

White Paper 69

White Paper Touchpoint Download Innovation 69

Integrity Solutions

APRIL 19, 2024

The research also shows 61% of customers feel they’re treated as a number rather than a human being. It provides competitive differentiation, nurtures customer relationships, helps them feel seen and heard , and ultimately leads to increased customer loyalty and repeat business.

Sales 103

Sales Loyalty White Paper Contact Center 103

SaleMove

JULY 9, 2021

Supercharge P&C Insurance Sales with the Digital Customer Experience. The Property and Casualty (P&C) insurance industry is being dramatically transformed by digital technologies that are shifting the customer relationship back to the carriers.

Insurance 52

Insurance Sales White Paper Customer Centricity 52

Confirmit

MAY 29, 2018

True insights from Market Research, Voice of the Customer and Employee Engagement programs rely on the ability to correlate and integrate the information with other areas of your business, such as platforms for Customer Relationship Management, product management, Enterprise Resource Planning, or accounting.

White Paper 51

White Paper Customer Relationship Management Document Download 51

Confirmit

APRIL 16, 2020

Businesses need to understand the needs of both customers and employees in order to react effectively. Trust is as the heart of the customer relationship and CX and insight teams must build that trust. Voice of the Customer White Papers.

White Paper 52

White Paper Insights Download Customer Relationships 52

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper.

White Paper 64

White Paper Social Media Omnichannel B2B 64

Beyond Philosophy

SEPTEMBER 6, 2016

Let us deal with the second challenge first: gaining insight into what represents value for prospective customers. There are three main applications of customer management systems: selling and sales force automation, informal and formal marketing/communications, and customer service.

White Paper 74

White Paper Multi-Channel Consulting Customers 74

ENGAGE.cx

OCTOBER 28, 2015

ENGAGE.cx’s Relationship Cloud packages all of the necessary capabilities into one purpose-built solution that delivers personal customer relationships at scale. If you would like to learn more about the Customer LIfecycle Attribution Model, please download our newest white paper here.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

QuestionPro Audience

FEBRUARY 24, 2021

Next-level customer relationship: Research is not the most straightforward business, and finding the right audience mix can get challenging, especially for novice or relatively new researchers. Select your respondents. Research studies evolve continuously, and new unforeseen challenges arise all the time.

White Paper 78

White Paper 2005 Leadership Insights 78

ENGAGE.cx

NOVEMBER 12, 2015

is the only true customer experience-driven CRM, and it can be implemented at a low cost without disrupting any existing business processes. can help you to attribute customers data, please download our newest white paper Customer Lifecycle Attribution: Correlation or Observation here. It’s How You Use It.

White Paper 59

White Paper Omnichannel Download Customers 59

CSM Magazine

SEPTEMBER 8, 2023

By integrating the business into the Sabio Group it expanded our focus and capability in customer relationship management (CRM). Our investment in Salesforce began more than three years ago with our acquisition of ‘makepositive’, Salesforce’s leading UK-based consulting partner. out of 5.

White Paper 52

White Paper Leadership Multi-Channel 2021 52

inmoment

JUNE 17, 2019

Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). And as businesses deliver more creative and engaging experiences, forming impactful customer relationships becomes more difficult. Dismissing the Human Factor.

2019 53

2019 Customer Experience White Paper Definition 53

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. Proactive, personalized – even anticipatory – service that exceeds expectations, two-way communication, and engagement help bond the customer to the supplier.

White Paper 60

White Paper 2007 Consulting Loyalty 60

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper.

White Paper 52

White Paper Social Media Omnichannel B2B 52

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. As the banking consumer grows more loyal, they no longer use multiple banks for their various financial services needs.

Banking 40

Banking White Paper Loyalty Customer Centricity 40

Avaya

MAY 20, 2019

Today’s technology must go beyond the basics to empower agents with the intelligence and efficiency they need to drive deeper customer relationships and feel more immersed and fulfilled in their roles. As partners for nearly 15 years, Avaya and Verint represent the best of what customer engagement leaders can do (Avaya being No.

White Paper 11

White Paper Net Promoter Score Marketing Contact Center 11

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. SaaS CRM (Customer Relationship Management) Solution. Salesforce.

White Paper 71

White Paper Advertising Sales Social Media 71

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. White Papers. Give customers one-on-one attention. Try creating materials like: Seminars/Webinars.

Customer Retention 61

Customer Retention Loyalty Loyalty Programs Social Media 61

LiveChat

JUNE 8, 2018

Lack of accuracy is one of the top reasons for customers to get frustrated with support. LiveChat, for example, can be integrated with multiple Customer Relationship Management (CRM) tools – to help you store and manage customer information efficiently.

Communication 66

Communication Social Media B2C White Paper 66

Education Services Group

MAY 25, 2018

Become a valuable part of the dialogue with customers by getting a tight grasp on the data behind the role ES plays in the health of the customer relationship. Share with us – How have you leveraged Education Services in your Customer Success Strategies? Do start small.

Customer Success 45

Customer Success White Paper Customer Journey Mapping Return on Investment 45

CSM Magazine

JUNE 4, 2020

Companies need to ensure that the partners, countries and solutions they select are fit for purpose for their customers tomorrow and not just for their profitability today. To find out more, click here to download the 4T4 and Puzzel white paper entitled “Contact Centre Outsourcing – Top 8 Challenges” or visit www.4t4consult.co.uk.

White Paper 52

White Paper Consulting B2C 2019 52

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

CSM Magazine

JUNE 7, 2023

Building trust and credibility with customers is essential for the long-term success of any business. Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations. You will want to make sure that customers view you as an expert in your field.

2023 52

2023 White Paper Social Media Document 52

Comm100

APRIL 8, 2016

Even with 244 million unique customers , Jeff Bezos knows better than to see his customers as a series of transactions. But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

Customer Service 49

Customer Service Social Media White Paper Call Center 49

CustomerSuccessBox

JUNE 27, 2022

This helps them build a more valuable customer relationship. It Builds A Customer Success Content Pipeline More Rapidly. Without CS enablement, a CSM would have to go to the marketing division to locate someone to write a white paper or a graphic and then follow up to make sure it happened.

Customer Success 52

Customer Success Customer Experience White Paper Net Promoter Score 52

Amity

JANUARY 11, 2017

Can customers tell that their Customer Success Manager is there to advocate for them? Christoph: Most customers are excited that there is someone looking ahead for them. Customer Success has hugely improved our customer relationships. The renewing stage is also very important for us, of course.

Customer Success 99

Customer Success Customers White Paper Management 99

CSM Magazine

FEBRUARY 14, 2017

By combining great CRM and contact centre infrastructure together, smart things can be done to enhance the customer experience. Customer relationship management (CRM) is a moving target of definitions and associations. Colin Hay explains. billion in 2017. About the Author.

Engagement 40

Engagement White Paper Net Promoter Score Definition 40

Comm100

NOVEMBER 15, 2017

First contact resolution is a necessary part of reducing customer effort and increasing customer satisfaction. According to TELUS International , a study conducted by Customer Relationship Metrics found that “CSAT (customer satisfaction) ratings will be 35%-45% lower when a second call is made for the same issue.”.

White Paper 54

White Paper Reference Social Media Download 54

Education Services Group

JUNE 18, 2018

Ensures enhanced customer relationships. Increases customer retention. If your company is one of the lucky few to have a CS staff possessing those must-have traits, we often find that still isn’t enough to fully service your customers. Share with us – What traits do you look for in your Customer Success Managers?

Customer Retention 45

Customer Retention Customer Success White Paper Management 45

Amity

FEBRUARY 10, 2017

To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. How is the Customer Success team structured at Oracle Marketing Cloud and has that evolved over the past years?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Confirmit

JULY 7, 2017

This causes management to focus primarily on efficiency metrics to measure success while failing to realize the potential of the contact center to serve as a driver of long term profitable customer relationships, and a source of competitive differentiation. Voice of the Customer White Papers.

White Paper 40

White Paper Contact Center Metrics Customer Relationships 40

Strativity

OCTOBER 19, 2017

Creating successful relationships is radically different in B2B environments from in B2C environments. Customers have different challenges, resources, and suppliers. Because of the complexity of B2B customer relationships, basic CX principles are rendered useless.

B2B 40

B2B Customer Experience B2C Customer Relationships 40