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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

Embracing the power of unstructured data analytics allows businesses to stay agile, customer-focused, and innovative, cementing their position as industry leaders and fostering long-term customer relationships based on trust and satisfaction.

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The Science and Art of CX Goal Setting

InMoment XI

customer contact center call, product purchase experience, etc.), customer likelihood to recommend the brand, customer relationship satisfaction with the brand, or customer retention/repurchase behavior. Because outcome goals are the most prevalently used, I will be focusing on them. Goal Considerations.

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The Hard ROI & Sustainability Impact of Visual and AI Service and CX

TechSee

The fusion of financial and environmental gains through TechSee’s visual intelligence solutions is revolutionizing the way businesses operate and engage with customers. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

ROI 124
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The Problem with Self Service

Beyond Philosophy

Goodness knows you have several examples of what happens when an organization violates the trust of the Customers’ it serves ( Target, General Mills ). Do you know what your self-service options are like from a Customer’s perspective? However, you can violate the trust in ways other than a data breach or poor policy decision.

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The 23 Keys to Creating Raving Fans Part 2

C3Centricity

As mentioned last week, you can download the full white paper HERE. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy. When you buy the wrong CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system at work, you could be fired.

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Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. Most brands and corporations slide by on fairly macro, passive, and transactional approaches to customer relationships.

Financial 144
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Are Experience Consistency and Reliability Emotional Drivers?

Beyond Philosophy

He specializes in customer life cycle management, strategic/profitable customer relationships, customer experience research/strategy, and employee performance research, consulting, and training, and he is the author of six customer-centric strategy books and over 200 white papers and articles.