ShepHyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc.

Article 70

Article Customer Service Hospitality Hotels 70

ShepHyken

MAY 1, 2023

How Brands Can Optimize Their Customer Retention Strategy by The Drum (The Drum) How do brands play the loyalty long-game more effectively at a time when customer retention is more important than ever? It’s one thing to get the customer to come back.

2023 14

2023 Article Customer Service 2009 14

ShepHyken

SEPTEMBER 10, 2023

” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. These are what McKinsey refers to as the “Zero Consumer.”

Article 86

Article 2023 2028 Customer Service 86

ShepHyken

AUGUST 14, 2023

When you create content that answers your customers’ questions, you’re also (potentially) creating an SEO-optimized piece of content that could bring you new customers. It is essential to the success of a business because it demonstrates the organization’s ability to cultivate strong customer relationships and customer loyalty.

Article 12

Article Customer Service 2023 Customer Retention 12

ShepHyken

DECEMBER 10, 2023

10 Questions Every Business Leader Should Ask About Customer Retention by Samuel Wilson (Forbes) Many of you can probably recall an experience of sitting in a big conference room with the quarterly review slides and questioning why growth isn’t higher. In the end, the author wants you to focus on a single goal: happy customers.

Article 66

Article Customer Service 2023 Contact Center 66

ShepHyken

OCTOBER 29, 2023

Keeping your customers close is all about it, like a favorite coat that you just can’t give up. My Comment: There’s a lot to this article about customer retention and loyalty. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Article 70

Article 2023 Customer Service Loyalty Programs 70

Comm100

DECEMBER 19, 2017

Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Identifying gaps in the customer experience.

Customer Experience 137

Customer Experience Download Workshop Metrics 137

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. Here are my top five picks from last week.

2023 14

2023 Article Customer Service Loyalty Programs 14

ShepHyken

AUGUST 6, 2023

Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. That includes B2C, B2B, and G2C (Government to Citizen). Connect with Shep on LinkedIn.

Article 62

Article 2023 Customer Service Magazine 62

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? Connect with Shep on LinkedIn.

Article 72

Article 2024 Customer Service Social Media 72

ShepHyken

JANUARY 28, 2024

These companies “achieve 37% more effective new logo acquisition, 23% more effective account penetration, 22% more effective customer retention, and 13% higher earnings before interest, taxes, depreciation, and amortization (EBITDA) margins.” Consider these results from companies in the top quartile of the CX index. CX doesn’t cost.

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2024 Article Customer Service Customer Journey 72

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Connect with Shep on LinkedIn.

2024 72

2024 Article Customer Service Contact Center 72

ShepHyken

FEBRUARY 25, 2024

How Customer Experience Drives Business Growth by Impact Networking (Impact Networking) By prioritizing the customer experience, businesses can increase customer retention and loyalty, generate organic brand advocacy, expand their market share, and ultimately drive the bottom line. Connect with Shep on LinkedIn.

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2024 Article Customer Service Average Handle Time 66

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

2024 66

2024 Article Customer Service Net Promoter Score 66

ShepHyken

NOVEMBER 27, 2023

The AI Customer Service Blueprint by Magical (Magical) The easiest way to think about integrating AI customer support tools and apps into your business is to think of it like building a house. This AI Customer Service Blueprint breaks down how to integrate AI for customer support into three main levels.

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Article 2023 Customer Service Net Promoter Score 73

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. For 30 years Fortune 500 leaders have tapped Kate Nasser, The People Skills Coach to create dynamic inspirational leadership, high performance teamwork, and superior customer experiences.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. For 30 years Fortune 500 leaders have tapped Kate Nasser, The People Skills Coach to create dynamic inspirational leadership, high performance teamwork, and superior customer experiences.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Shep Hyken.

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2022 Customer Service Social Media Customer Centricity 10

ShepHyken

JULY 24, 2023

They have elevated customer service expectations and demand nothing short of perfection. While it may require considerable effort, it is all important to focus on branding for customer retention. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Article 12

Article Customer Service 2023 Retail 12