Customer Retention Employee Experience Workshop 
Experience Investigators by 360Connext
APRIL 23, 2024
Prioritizing the right CX management not only helps in retaining customers by improving their experiences, but also enhances the overall brand image and increases profitability. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales.
ShepHyken
JUNE 30, 2024
How you’ve “always done it” may not meet the modern customer’s expectations. Second, supercharging customer touchpoints is looking at every customer interaction and maximizing the opportunity to create an experience that makes customers say, “I’ll be back.” Connect with Shep on LinkedIn.
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ShepHyken
JANUARY 3, 2024
The employee experience (EX) drives a better customer experience (CX). Employee retention is just as necessary as customer retention. TAKE ACTION: Just as you focus on ways to get and keep customers, do the same for your employees. Connect with Shep on LinkedIn.
ShepHyken
AUGUST 14, 2023
When you create content that answers your customers’ questions, you’re also (potentially) creating an SEO-optimized piece of content that could bring you new customers. It is essential to the success of a business because it demonstrates the organization’s ability to cultivate strong customer relationships and customer loyalty.
One Millimeter Mindset
MARCH 27, 2019
In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. In my experience working with clients, there is no better way to catalyze cross-functional and cross- educational communication than by co-creating stories, together. Do you know who they are?
One Millimeter Mindset
APRIL 8, 2019
Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Because your employees, and what they “do,” is absolutely fascinating! Think about the implications for employee experience and customer experience.
One Millimeter Mindset
MARCH 18, 2019
What type of employee and stakeholder experiences do you create? Let alone experiences leading to customer success and customer retention? I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. On a weekly basis, at the very least. Hit your Pause button.
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