BirdEye

OCTOBER 15, 2021

Attracting new customers is the obvious surface-level goal for any business. But, the reality is true growth is sustained by a focus on customer retention. Increasing customer retention by a mere 5% boosts profits by a whopping 25% to 95% ! So how do you go about increasing retention?

Customer Retention 98

Customer Retention Events Loyalty Communication 98

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. No need to waste time on pleasantries, generic statements, or blunt catch-all mailouts; when you speak to your customers you should have something valuable to say.

Customer Engagement 93

Customer Engagement Engagement Webinar Touchpoint 93

inQuba

AUGUST 27, 2020

The Economist coined the term ‘The 90% Economy’ as a new normal: large chunks of everyday life are missing, customers have moved from using digital to being digital, and what they value and their power to switch have shifted overnight. Customer Journey Analytics and Orchestration with Big Data and AI. Introducing Level Up CX Summit.

Webinar 80

Webinar 2006 2020 Customer Journey 80

ClientSuccess

JUNE 19, 2019

Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Increasing customer retention by 5% can increase profits by 25-95%. Webinars and Live Demos: The Secret to Leveling Up the Customer Game.

Customer Retention 73

Customer Retention Webinar E Commerce Demo 73

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. How we should approach on prem customers, where we don’t have visibility into their usage? Watch it here if you missed it!).

Webinar 98

Webinar Touchpoint NPS Definition 98

Experience Investigators by 360Connext

JUNE 22, 2021

If you don’t know who this group is, here are a few ways to identify these customers: Evaluate renewal data and investigate the customer journey for those who didn’t renew. Did they seek support at similar times or stop engaging with the product or relationship manager? Review milestones along the customer journey.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

ChurnZero

MAY 3, 2019

If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more effort to land a new customer than to retain an old one. Invest in Customer Service. Upcoming Webinar.

Customer Retention 75

Customer Retention Customers Customer Success Social Media 75

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. “In Top 5 Customer Success Webinars of 2018.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Method:CRM

AUGUST 6, 2020

A strong customer retention rate is often the key to small business success. All of this makes knowing and improving your customer retention rate a pressing priority for small businesses. Now that we’ve covered the basics, let’s look at how Method:CRM can benefit your customer acquisition and retention strategy.

Customer Retention 69

Customer Retention Webinar Sales Customer Base 69

Beyond Philosophy

JULY 14, 2015

This method is not the way to set up a relationship that is open and honest with your current and future customers. 2: Your Customer retention plan includes penalties or fines if they want to end the relationship. Ricoh – How We Moved Our Loyalty Score by 34 Points in 30 Months Webinar .

Customer Relationships 146

Customer Relationships Net Promoter Score Customer Centricity Webinar 146

GetFeedback

SEPTEMBER 24, 2019

Senior-level marketers are also seeking better customer insight, says VoC marketing expert Ernan Roman of ERDM. You can add value by helping to explain why engagement or purchasing rates are down, as well as what would motivate customers to continue buying, and how to effectively launch new products.

ROI 150

ROI Webinar Sales Loyalty 150

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 61

Customer Retention Loyalty Loyalty Programs Social Media 61

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Roy is a prolific writer, speaker, webinar presenter, and podcaster as well as a contact center industry analyst.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ChurnZero

SEPTEMBER 16, 2021

9 Customer Retention Strategies for SaaS. Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. If you want to throw more fire behind your customer retention strategies , keep reading for some tips and tricks to keep them going strong.

Customer Retention 52

Customer Retention Net Promoter Score Webinar Customers 52

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.

Communication 127

Communication Webinar Metrics Customer Retention 127

RapportBoost

OCTOBER 20, 2018

They are transforming marketing campaigns into conversations and driving profitability by expanding customer retention and enhancing lifetime value.” ” Registration information for the webinar can be found at [link]. About RapportBoost. RapportBoost.AI RapportBoost.AI 23 appeared first on RapportBoost.AI.

Contact Center 70

Contact Center Webinar Presentation Sales 70

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. 5: Personalize, gamify, and engage.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52

Beyond Philosophy

JANUARY 23, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

CEM 126

CEM Books Webinar Leadership 126

customer sure

JANUARY 20, 2025

Whether its tailored product recommendations, forms that are pre-filled rather than blank, how-to guides that are context-sensitive rather than general, or customised survey follow-ups where youve taken the trouble to investigate that persons prior contacts personalisation makes customers more engaged and less frustrated, and this builds loyalty.

2025 62

2025 Net Promoter Score ROI Customer Centricity 62

CSM Magazine

OCTOBER 16, 2020

It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. To build trust, engagement, and loyalty, financial institutions need to provide clients with the right content.

Customer Retention 52

Customer Retention White Paper Multi-Channel Social Media 52

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch.

Webinar 52

Webinar Customer Success 2021 Customers 52

Optimove

MARCH 12, 2025

It encourages repeat purchases and strengthens customer relationships. #2. Host Virtual Launch Events or Webinars Generating excitement around new product launches helps build anticipation and increase early sales. Focus on Local Marketing Targeting local customers can strengthen community engagement and drive sales.

Retail 52

Retail Sales Marketing E Commerce 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Every audience is different.

Customer Engagement 115

Customer Engagement Engagement Customer Journey Mapping Definition 115

Education Services Group

SEPTEMBER 4, 2018

Usage metrics are critical indicators of how well your products are helping customers achieve their desired outcomes, which in turn influences your customer retention strategy. If usage is low, odds are that your customer sees little if any value in your solution. Your Customer Retention Strategy Relies on CSMs!

Customer Retention 49

Customer Retention Measurement Management White Paper 49

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Don’t pay it over and over to drum up one-time customers. .

Customer Retention 63

Customer Retention Advertising Social Media Customers 63

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Don’t pay it over and over to drum up one-time customers. .

Customer Retention 63

Customer Retention Advertising Social Media Customers 63

Totango

SEPTEMBER 15, 2020

The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you. Engaging your stakeholders , whether they are high or low influence, can not only drive growth but also turn stakeholders into enthusiastic champions of your product.

Communication 72

Communication Engagement Net Promoter Score Competitive Advantage 72

Influitive

OCTOBER 30, 2015

With the martech universe expanding rapidly , many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. Invest in customer engagement & retention.”.

Customer Relationships 79

Customer Relationships Engagement Marketing B2B 79

Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Gainsight

MARCH 31, 2025

In fact, a comprehensive look into customer sentiment, product usage, and community engagement can lead to a stickier product and greater expansion opportunities. For accounts with high-touch customer journeys, health scores can uncover fluctuations that open the door for timely, personalized outreach.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey Webinar 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion.

Communication 107

Communication NPS Metrics Engagement 107

Tricia Morris

JUNE 26, 2015

But according to the same report, after a positive customer experience, 69% of consumers would recommend the company to others and 50% would use the business more frequently. A Bain & Company report shows that a 5% increase in customer retention can increase profits by 25% to 95%.

Customer Service 104

Customer Service Poor Customer Service Net Promoter Score Customer Service Representative 104

Beyond Philosophy

SEPTEMBER 15, 2015

Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” Please CLICK HERE to join us for the Webinar. Colin is an international author of five bestselling books and an engaging keynote speaker.

Net Promoter Score 153

Net Promoter Score NPS Banking 2003 153

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Failing to meet these customers where they are results in poor customer retention and millions of dollars in lost revenue.

Webinar 52

Webinar 2021 2020 Customer Retention 52

Optimove

MAY 1, 2019

Webinar: Become an Independent Marketer. Optimove is used by 350+ customer-centric brands. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. The post Driving Engagement with Contextual Marketing appeared first on Optimove.

Engagement 72

Engagement Marketing Multi-Channel Webinar 72

Beyond Philosophy

DECEMBER 23, 2014

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

CEM 98

CEM Books Social Media Customer Centricity 98

InMoment XI

OCTOBER 10, 2023

On the other hand, customer service metrics dive deep into the intricacies of customer interactions. They are the magnifying glass that reveals the finer details of how a business engages with its customers. A high NPS indicates that you have a large number of promoters, signaling strong customer loyalty.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195