InMoment XI
NOVEMBER 13, 2024
Predicting churn in any form is key to customer retention and satisfaction. It is important for businesses because: It helps retain customers. Acquiring new customers is more expensive than retaining current ones. Proactively monitoring customer health can help businesses cut churn by over 34% for at-risk clients.
GetFeedback
DECEMBER 21, 2018
Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.
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GetFeedback
JANUARY 28, 2020
Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. But how do you keep customers from leaving?
InMoment XI
JULY 13, 2022
Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too. One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. What Is Net Promoter Score? Keep Going.
eglobalis
JANUARY 13, 2025
A European retail chain leveraged this integration to respond to social media complaints within minutes, resulting in a 20% increase in customer retention. By consolidating communication channels, the company ensured that agents had a complete view of customer history, enabling more personalized responses.
Experience Investigators by 360Connext
NOVEMBER 7, 2023
If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it. And this is about more than just customer service. That’s why the most successful companies prioritize customer retention and loyalty alongside acquisition.
InMoment XI
OCTOBER 3, 2024
It is increasingly expensive and difficult to improve customer acquisition, which means that it is just as important to keep your current customers happy. Focusing on customer retention will help your organization reduce costs and increase revenue. What Is Customer Retention?
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