ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. Here are my top five picks from last week.

2023 13

2023 Article Customer Service Loyalty Programs 13

ShepHyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. My Comment: I’m a fan of rewards and loyalty programs for a reason.

Article 69

Article 2023 Customer Service Loyalty Programs 69

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

2024 71

2024 Article Customer Service Contact Center 71

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.

2023 13

2023 Article Customer Service 2009 13

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

2024 65

2024 Article Customer Service Net Promoter Score 65

CSM Magazine

JANUARY 27, 2025

Run workshops or video tutorials to get them comfortable, and always provide hands-on practice. Communication Skills : Excellent customer service starts with exceptional communication. Referral Programs : Encourage existing customers to bring in new business. Updating your chatbot?

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

ShepHyken

FEBRUARY 25, 2024

This short article hits some of the high points of why creating obsessed customers is a good strategy. Making the program attractive and valuable to your customers is key. Making the program attractive and valuable to your customers is key. My Comment: This short article will take you less than two minutes to read.

2024 65

2024 Article Customer Service Average Handle Time 65

Retently

APRIL 5, 2024

Smart shelves that monitor inventory in real-time, smart carts that guide shoppers through stores, and personalized discount offers sent directly to mobile devices – all contributes to a memorable retail customer experience. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

BirdEye

NOVEMBER 29, 2023

Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention.

Marketing 59

Marketing Advertising Social Media 2024 59

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

InteractionMetrics

FEBRUARY 20, 2025

A well-trained frontline team can turn a negative experience into a positive one, creating opportunities to build stronger customer relationships. Provide workshops and targeted coaching based on NPS insights. Use real customer feedback to tailor training sessions that focus on common pain points and best practices for resolution.

NPS 52

NPS Net Promoter Score Customer Satisfaction Metrics 52

SurveySensum

JANUARY 26, 2024

Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product. Offer webinars or workshops to deepen their understanding and facilitate decision-making. Seamless Transition : Ensure that the onboarding process is easy and seamless for your customers.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

BirdEye

MARCH 24, 2023

Network with the people in your target market to nurture leads and acquire new customers. An easy way to make business connections is by participating in business events, workshops, trade fairs, and exhibitions focused on your industry. The following are a few tips to encourage referrals: Create a customer loyalty program.

2023 98

2023 Return on Investment Social Media Sales 98

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Educate and Empower: Empowered customers are loyal customers.

Customer Retention 10

Customer Retention Loyalty Programs Customer Centricity Innovation 10

SmartKarrot

SEPTEMBER 10, 2020

They serve alongside the executive board members and are responsible for driving the customer success initiatives in an organization. These initiatives can be in any of the forms, from creating a customer loyalty program to driving training for employees. Building customer loyalty programs and feedback.

Chief Customer Officer 10

Chief Customer Officer Customer Centricity Loyalty Programs Customer Success 10