InMoment XI

OCTOBER 29, 2024

Building customer loyalty results in higher retention, increased revenue, and positive word-of-mouth, which helps you stand out in competitive markets. To see how you could maximize your business revenue and ROI with InMoment’s voice of the customer (VoC) tools, fill out the ROI calculator below!

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

InMoment XI

DECEMBER 10, 2024

As a result, you build trust, improve retention, and reduce the likelihood of customers leaving. Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools. References Forbes. Accessed 12/09/2024. Freshworks.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

Experience Investigators by 360Connext

APRIL 23, 2024

Prioritizing the right CX management not only helps in retaining customers by improving their experiences, but also enhances the overall brand image and increases profitability. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. But don’t just measure to measure!

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Customer Bliss

JUNE 23, 2016

I talk often about customer experience , but recently I’ve heard from some followers that they’d like a bit more on customer retention. The first thing to understand about customer retention is that obviously it comes straight from customer experience. Five steps for regaining customer trust.

Customer Retention 173

Customer Retention Customers ROI Sales 173

inQuba

MARCH 12, 2025

By leveraging emotions, companies can drive brand loyalty, increase sales, and enhance customer retention. However, measuring the Return on Investment (ROI) of emotional marketing efforts can be challenging. Conclusion Emotional marketing offers a powerful way to connect with customers and drive business outcomes.

ROI 52

ROI Customer Retention Connections Measurement 52

eglobalis

JANUARY 20, 2025

Companies that align their pricing strategies with the value they deliver often enjoy stronger customer retention. Schneider Electric demonstrates this by pairing its pricing strategy with ROI calculators that showcase potential savings from its energy solutions.

B2B 427

B2B Loyalty Workshop Loyalty Programs 427

eglobalis

APRIL 6, 2025

Truly effective value creation ensures that both parties winand this means going beyond technical features to focus on quantifiable improvements in the customers business. Key takeaways: Frame value in customer outcomes, not features. Use tools like ROI calculators and performance-based contracts to support the case.

Contact Center 275

Contact Center B2B Competitive Advantage 2023 275

eglobalis

OCTOBER 9, 2024

Would a workaround or alternative solution better suit the customer? Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. Will this new feature attract more business or improve customer retention? Will it open new market opportunities?

Feedback 516

Feedback ROI Innovation B2B 516

InMoment XI

MAY 3, 2022

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.

Insurance 370

Insurance Return on Investment Voice of Customer ROI 370

Beyond Philosophy

DECEMBER 6, 2018

I decided that for people working in Customer Experience, we needed a way to stay on message, too. So, I am going to share with you some vital statistics about Customer Experience and how they deliver ROI because let’s face it, it’s about the ROI, Stupid. 8 Key Stats That Show You Customer Experience Delivers ROI.

ROI 164

ROI Customer Experience 2008 Customers 164

BlueOcean

OCTOBER 21, 2024

If you’re ready to do the math, this formula can help you start to explore the cost of losing a customer. The LTV calculation can play an important role in determining the ROI of your customer care team and specifically, the customer save team.

Lifetime Customer 156

Lifetime Customer Poor Customer Service Social Media Customer Retention 156

inQuba

MARCH 6, 2025

Customer Retention Strategies: Lessons from the Dating World In the realm of customer management , maintaining a strong relationship with customers is like navigating the complexities of dating. Similarly, in customer management , executives are concerned with retaining customers and understanding their needs.

Customer Retention 52

Customer Retention ROI Customer Journey Connections 52

Customer Bliss

AUGUST 4, 2016

One concept I get asked about a lot is customer retention strategy. Business tends to grow as a result of two factors: Your customer acquisition strategy. Your customer retention strategy. Now, a lot of businesses focus much of their effort on the customer acquisition side. It’s obviously important.

Customer Retention 157

Customer Retention ROI Customers Measurement 157

InMoment XI

APRIL 18, 2023

Forrester predicted that 1 in 5 CX programs would disappear soon—mostly due to a lack of ability to demonstrate impact and prove ROI of their CX projects. It’s one thing to get the actual insight from your customer data, and it’s another to demonstrate the impact that insight will have.

ROI 195

ROI 2023 Events Insurance 195

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. The fusion of financial and environmental gains through TechSee’s visual intelligence solutions is revolutionizing the way businesses operate and engage with customers.

ROI 124

ROI White Paper Travel Return on Investment 124

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. Learn more about automated customer retention here. #6.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Beyond Philosophy

NOVEMBER 10, 2014

In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises. Keeping Customers results in a high increase in value. Focusing on customer retention with a better Customer Experience will benefit your bottom-line expenses.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

InMoment XI

OCTOBER 24, 2024

Improved Customer Loyalty Customer engagement platforms increase customer loyalty by making the customer experience engaging and consistent throughout the whole customer journey. Research shows that loyal customers are 64% more likely to make more frequent purchases from your business than regular customers.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

Experience Investigators by 360Connext

JANUARY 7, 2025

Your CX strategy should reflect where your organization currently stands with its customer experience and define a clear vision for where you can go next. A well-defined CX strategy can help you drive tangible business outcomes: Greater customer retention, a stronger brand reputation, and faster revenue generation.

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Customer Retention Is Your Future.

Customer Retention 118

Customer Retention Customers Communication Metrics 118

SurveySensum

AUGUST 26, 2020

Why do you need to measure the ROI of your CX program? . CX leaders often face challenges in quantifying the ROI of their CX program to make a strong business case for the boardroom. CX leaders often face challenges in quantifying the ROI of their CX program to make a strong business case for the boardroom. Customer Retention

ROI 98

ROI E Commerce Metrics E-support 98

InMoment XI

FEBRUARY 24, 2022

We know that customer experience can be a tough sell—after all, your business has so many priorities! Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. Then put it under categories like customer acquisition, customer retention, cross-sell and up-sell, cross-savings, etc.

ROI 370

ROI Metrics Presentation Webinar 370

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention? Why Customer Retention Matters. My Customer Retention ?

Customer Retention 110

Customer Retention Loyalty Programs Customer Journey Loyalty 110

BlueOcean

JANUARY 8, 2019

The LVT calculation can play an important role in determining the ROI of your customer care team, and specifically, the customer save team. The Cost of Customer Retention vs Acquisition. If you’re ready to tackle the math, check out this post from Hubspot.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service Social Media 299

InMoment XI

NOVEMBER 7, 2024

Automated Alerts Automated alerts notify teams of important events or issues as they happen, such as a high-value customer showing signs of customer churn. These alerts help teams respond proactively to minimize negative customer experiences and improve customer retention. References Salesforce.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

Opinionator

JANUARY 8, 2021

The power of ROI (return on investment) is undeniable when measuring customer experience. Even a small increase in positive customer experience (CX) can propel your revenue to new heights, increasing company profits considerably. A high ROI ratio is what companies look for. What is Customer Experience?

ROI 98

ROI Customer Experience Advertising Return on Investment 98

eglobalis

JUNE 27, 2024

Customer Lifetime Value (CLV): Estimates the total revenue a company can expect from a single customer account throughout its relationship. Customer Retention Rate: Tracks the percentage of existing customers who continue to do business with you over a specified period.

Customer Experience 460

Customer Experience Customer Centricity Net Promoter Score Government 460

eglobalis

JULY 2, 2024

Customer Lifetime Value (CLV) : Estimates revenue potential from a customer over their lifetime. Revenue Growth: Tracks growth directly attributed to customer experience initiatives. Customer Retention Rate (CRR) : Measures the ability to retain customers over time.

NPS 461

NPS Feedback Net Promoter Score B2C 461

Lumoa

JULY 10, 2018

The probability of selling to a new prospect is 5-20%, while the probability of selling to an existing customer is 60-70% according to Marketing Metrics. Murphy & Murphy estimate that a 2% increase in customer retention has the same effect on profits as cutting the costs by 10%. When you have listed the hypotheses, test.

ROI 113

ROI Customer Experience Financial NPS 113

Totango

APRIL 24, 2020

In customer retention, every engagement counts. Rather, customer retention for SaaS enterprises is a result of the customer experience. It is an outcome based on an emotional reaction and connection to the performance of a supplier and the value a customer experiences through using that enterprise’s product.

Customer Retention 83

Customer Retention Customers Customer Journey Customer Success 83

InMoment XI

OCTOBER 4, 2024

Furthermore, organizations that choose InMoment for the customer experience management solution realize ROI in half the time compared to competitors. Here is how customer experience management helps make that possible for you: It enhances customer retention and loyalty. A vague understanding of the ROI.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

NOVEMBER 15, 2023

Customer Churn Rate : Customer churn rate quantifies the percentage of customers who stop using a company’s product or service over a specific period, helping businesses gauge customer retention and identify potential issues. What is the ROI of Customer Experience Analytics?

Insights 243

Insights E Commerce Customer Experience E-support 243

InMoment XI

MAY 3, 2024

By closely monitoring sign-up trends, sales capture rates, and conversion rates of non-members to FLX members, Foot Locker maximises customer retention and lifetime value.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

Lumoa

NOVEMBER 29, 2021

Is it possible to determine the ROI of customer experience, if so, how do you do that? In this article, we explain the relationship between revenue growth and customer experience. In addition, we share tools that will help you calculate the ROI of your own customer experience projects. Not necessarily.

ROI 97

ROI Customer Experience NPS Financial 97

eglobalis

JULY 31, 2024

CDPs and data integration tools streamline data collection and unify customer profiles, providing a holistic view that aids in delivering consistent and personalized experiences. Tools that offer clear ROI through improved customer engagement and retention, such as AI-driven analytics platforms, are crucial in this environment.

Customer Experience 434

Customer Experience Social Media 2024 B2B 434

InMoment XI

JULY 24, 2024

Return On Investment Opportunities : One of the most significant advantages of having an expert CX services team is their ability to identify opportunities for increased customer retention and revenue growth. They provide strategies to turn customer feedback into actionable business plans that drive revenue and improve ROI.

Technology 195

Technology Customer Experience Workshop ROI 195

GetFeedback

MAY 9, 2019

How do you demonstrate the return on investment (ROI) for your CX program? . Demonstrating economic value for a customer experience program will vary by industry and individual company. You can prove an increase in revenue through customer retention and sales optimization. . Reduced costs. .

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337