RapportBoost

OCTOBER 20, 2018

It’s great to see innovative brands leverage science to their — and their customers’ — benefit.”. Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. RapportBoost.AI

Contact Center 70

Contact Center Webinar Presentation Sales 70

GetFeedback

SEPTEMBER 24, 2019

In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media. This means that the sales reps, when they do engage with buyers, must be better prepared. . CX leaders could get support by sales leaders by tackling such cross-organization issues that thwart deals.

ROI 150

ROI Webinar Sales Loyalty 150

ChurnZero

MAY 3, 2019

If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more effort to land a new customer than to retain an old one. Invest in Customer Service. Upcoming Webinar.

Customer Retention 75

Customer Retention Customers Customer Success Social Media 75

Method:CRM

AUGUST 6, 2020

A strong customer retention rate is often the key to small business success. All of this makes knowing and improving your customer retention rate a pressing priority for small businesses. Now that we’ve covered the basics, let’s look at how Method:CRM can benefit your customer acquisition and retention strategy.

Customer Retention 69

Customer Retention Sales Webinar Customer Base 69

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Genroe

OCTOBER 17, 2023

Customer feedback is often seen, at worst, as a compliance task and, at best, as a long term way to increase sales and customer retention. But it doesn’t have to be that way.

Webinar 52

Webinar Net Promoter Score Feedback Sales 52

Experience Investigators by 360Connext

JUNE 22, 2021

Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

TechSee

JUNE 16, 2022

Mike is the President of Reflective Keynotes , a Canada-based training firm that helps contact centers improve their sales and CX results. He has over 20 years of customer service, sales and management experience, with a laser focus on contact centers. Barry Dalton, Global VP, Customer Interaction Technology at Concentrix.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 65

Customer Retention Loyalty Loyalty Programs Social Media 65

Education Services Group

AUGUST 31, 2022

Speakers: Chris Singh , Chief Customer Officer, Blackbaud. . CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem.

Webinar 52

Webinar Sales Chief Customer Officer Effort Score 52

ChurnZero

MARCH 22, 2019

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices.

Customer Retention 61

Customer Retention Webinar Customer Centricity Definition 61

ChurnZero

SEPTEMBER 16, 2021

9 Customer Retention Strategies for SaaS. Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. If you want to throw more fire behind your customer retention strategies , keep reading for some tips and tricks to keep them going strong.

Customer Retention 52

Customer Retention Net Promoter Score Webinar Customers 52

Totango

JULY 11, 2019

In their wake, they leave an absence that your marketing and sales teams must spend time and money to fill. Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. Don’t pay it over and over to drum up one-time customers. .

Customer Retention 63

Customer Retention Advertising Social Media Customers 63

Uniphore

JANUARY 4, 2022

How are you planning to leverage conversations to drive revenue and customer retention? At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics.

2022 126

2022 White Paper Contact Center Innovation 126

Totango

JULY 11, 2019

In their wake, they leave an absence that your marketing and sales teams must spend time and money to fill. Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. Don’t pay it over and over to drum up one-time customers. .

Customer Retention 63

Customer Retention Advertising Social Media Customers 63

Gainsight

MARCH 31, 2025

Equip CSMs to Kickstart Revenue Conversations with Expansion Playbooks Another successful strategy Revenue teams are starting to recognize is including Customer Success Managers (CSMs) in sales conversations. Customer Journey Mapping: Create a customer journey map that highlights optimal points for expansion opportunities.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey Webinar 52

Genroe

JUNE 11, 2018

Customer feedback is often seen, at worst, as a compliance task and, at best, as a long-term way to increase sales and customer retention. Yes, the customer feedback process does drive long-term customer loyalty and lifts revenue but you can also use the data in a much […].

Webinar 61

Webinar Customer Retention Feedback Loyalty 61

Tricia Morris

JUNE 26, 2015

Customer service agents serve as the voice of your brand and many times, the first (and hopefully not last) impression of it post sale. In a recent Aspect Consumer Experience Survey , 76% of consumers surveyed view customer service as the true test of how much a company values them.

Customer Service 104

Customer Service Poor Customer Service Net Promoter Score Customer Service Representative 104

Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Beyond Philosophy

SEPTEMBER 15, 2015

Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” Please CLICK HERE to join us for the Webinar. on September 24th at 12 p.m. The One Question To Ask When Making Decisions.

Net Promoter Score 153

Net Promoter Score NPS Banking 2003 153

InMoment XI

OCTOBER 10, 2023

Whether it’s sales growth, revenue, or employee performance, KPIs give stakeholders a bird’s eye view of where the company stands. The beauty of customer service metrics lies in their specificity. While KPIs might indicate that a business is thriving, customer service metrics could reveal areas of concern.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Cultivating a high retention rate will set you up for long-term success. What is Customer Retention?

Customer Retention 52

Customer Retention Webinar Chief Customer Officer Metrics 52

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Webinar 59

Webinar Customer Retention Customer Success Loyalty 59

Myra Golden

NOVEMBER 30, 2015

The Sale You’ve Been Waiting For Starts Now![CYBER Resources to help you retain more customers through expert complaint handling and WOW customer service. . Create customers for life and increase your profitability by deploying more that 50 immediate customer retention and growth tactics. CYBER WEEK].

Sales 45

Sales Webinar 2015 Customer Service Training 45

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. • Webinars.

2016 80

2016 Customer Success Webinar Customers 80

Totango

AUGUST 23, 2022

What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. B2B Customer Journey Touchpoints and Your Team.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

Totango

MAY 17, 2024

Leading companies and CS teams are paving the way by providing innovative solutions that leverage AI technologies to accelerate impact and drive customer retention and growth. solution can be as easy as consolidating your sales and customer success information.

Innovation 101

Innovation Call Recording Customer Success Government 101

Think Customers

JUNE 13, 2024

The chief customer officer of ClearAction Continuum reveals four — just four — CX ROI benchmarks to prioritize during the “ Four Gold CX ROI Metrics LinkedIn webinar hosted by the European Customer Experience Organization (ECXO) earlier this month. These four ingredients of genuine fitness have counterparts in CX.

ROI 64

ROI Metrics Chief Customer Officer Webinar 64

Education Services Group

MARCH 31, 2022

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

Webinar 52

Webinar Customer Success Reference Healthcare 52

ChurnZero

NOVEMBER 26, 2024

For example, “Enterprise Customer Success Manager”. To find out more, view our webinar, Why Titles Matter In Customer Success , with Parul Bhandari, fractional customer experience leader at CustomerXSuccess. For instance, owning customer retention signifies direct responsibility for renewal rates.

Customer Success 52

Customer Success Insurance Culture Workshop 52

Kayako

FEBRUARY 18, 2016

Hot on the heels of our popular webinar , I’ve distilled down our best 5 tips covering how to stop your customers from leaving you. Make a customer, not a sale. Sales people are incentivized to win business. Defining the ideal customer is critical for getting them in the door and then, crucially keeping them.

2004 71

2004 Webinar Sales Events 71

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 98

Customer Success Webinar Communication Return on Investment 98

ClientSuccess

JANUARY 10, 2020

One of the biggest reasons customer onboarding experiences go off the rails is because end users (the ones typically in onboarding sessions) and even some mid-level managers might not even know why they’re learning a new platform or what value they stand to gain. Webinar: Why Continuous Onboarding is Critical for Your Business.

Webinar 65

Webinar Metrics Customer Relationship Management Customers 65

Genroe

JUNE 11, 2018

Customer feedback is often seen, at worst, as a compliance task and, at best, as a long-term way to increase sales and customer retention. Yes, the customer feedback process does drive long-term customer loyalty and lifts revenue but you can also use the data in a much […].

Webinar 40

Webinar Customer Retention Feedback Loyalty 40

Thematic

SEPTEMBER 12, 2021

But if you can find ways to improve your CX metrics such as customer satisfaction scores, you can retain and even grow revenue. A two-year study from fintech company Bumped found customer retention efforts boost revenue by an average of 40%. Yet knowing scores isn’t enough.

Metrics 117

Metrics Feedback NPS Loyalty 117

ClientSuccess

JANUARY 10, 2020

One of the biggest reasons customer onboarding experiences go off the rails is because end users (the ones typically in onboarding sessions) and even some mid-level managers might not even know why they’re learning a new platform or what value they stand to gain. Webinar: Why Continuous Onboarding is Critical for Your Business.

Webinar 64

Webinar Metrics Customer Relationship Management Customers 64

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Make your customers feel special. Satisfaction: ensure customer SUCCESS! Upcoming Webinar. Customer Education: The Secret to Scale in Customer Success.

2018 66

2018 Customer Success Webinar Customer Retention 66