Customer Retention Social Media White Paper 
ijgolding
DECEMBER 2, 2015
Almighty is a digital advertising agency that specializes in customer engagement campaigns for brands such as New Balance, L.L. The paper foundation is based on interviews with 500+ stakeholders from a range of enterprise organizations. 50% of C-suite respondents said their organization has no consistent measure of customer experience.
CSM Magazine
OCTOBER 16, 2020
It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. For this reason, experts propose a mix of: Email marketing; Social media channels; Branded apps, etc.
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Comm100
OCTOBER 11, 2017
Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?
Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
Customers That Stick
SEPTEMBER 18, 2014
A white paper compiled by PunchTab indicates that many Millennials shop online daily.). They are heavy users of Facebook and other social media platforms, and believe in information sharing and gathering via social media and the Internet. Stay on top of your competitor’s programs.
Comm100
JANUARY 21, 2020
Here are four elements to consider, plus some customer service best-practices to make the most of them: Social media vs. SEO reach. Online customers in the pre-purchase stage typically find companies in one of two ways: on social media or through a search engine. Remember: Mind your response time.
Comm100
JANUARY 21, 2020
Here are four elements to consider, plus some customer service best-practices to make the most of them: 1. Social media vs. SEO reach. Online customers in the pre-purchase stage typically find companies in one of two ways: on social media or through a search engine. White Paper. Download Now.
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