Inbenta

OCTOBER 30, 2024

Conversational AI solutions help businesses keep their customer service prompt, efficient and continuous, even at the busiest times. The following is an excerpt from our latest white paper, “ Peak Performance: Mastering Customer Service Spikes with AI. ” What makes a good customer experience?

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White Paper NPS Demo Books 52

TechSee

OCTOBER 7, 2024

The fusion of financial and environmental gains through TechSee’s visual intelligence solutions is revolutionizing the way businesses operate and engage with customers. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

ROI 124

ROI White Paper Travel Return on Investment 124

TechSee

DECEMBER 12, 2017

Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints.

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Omnichannel White Paper Contact Center Touchpoint 143

TechSee

SEPTEMBER 30, 2024

To gain deeper insights into the impact of these technologies, make sure to download our white paper. In the realm of customer service, generative AI helps create personalized responses, predict customer needs, and suggest optimal solutions based on vast datasets.

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White Paper Automotive Download Customer Satisfaction 109

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The Power of Visual Automation. Bringing visual automation to contact centers. Benefits to agent productivity.

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White Paper Contact Center Net Promoter Score Average Handle Time 111

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. I have been fortunate to have managed over 250 voice of the customer projects in B2B over the last four decades, with over 50 engagements on customer satisfaction and loyalty.

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White Paper B2C B2B Customer Satisfaction 127

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. If customer is willing to discuss the competition, the insight will be valuable in how you compare to the competition as well as the best of class vendor. The Customer Loyalty Wheel ™. They also will give you specific actions to improve.

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White Paper Customer Relationship Management Download NPS 127

Beyond Philosophy

MAY 14, 2015

Goodness knows you have several examples of what happens when an organization violates the trust of the Customers’ it serves ( Target, General Mills ). However, you can violate the trust in ways other than a data breach or poor policy decision.

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White Paper 2014 2015 2012 160

Comm100

NOVEMBER 2, 2017

As he pulled up to my destination, Rodrigo asked only one thing of me: “If you wouldn’t mind filling out the customer satisfaction survey and rating my service today, I would really appreciate it,” he said. What is a Customer Satisfaction Survey? Customer interviews Focus groups. Download Now.

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Customer Satisfaction Feedback Customers White Paper 79

Tricia Morris

OCTOBER 22, 2015

Notes analyst Esteban Kolsky in a recent white paper , sales benefits from employee self-service knowledge by being able to provide prospects with immediate information, whether that’s the latest sales or marketing promotion, new product information, or for existing customers, the status of a service request or upgrade.

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White Paper 2015 Culture 2014 104

Beyond Philosophy

NOVEMBER 28, 2016

However, when this organization, and others in the employee engagement research, training and consultation space, makes claims that engagement, in and of itself, contributes to customer value and loyalty behavior, two important questions need to be asked. Those question are: 1) Really? correlation.

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Engagement White Paper 2015 Consulting 145

Talkdesk

DECEMBER 1, 2020

From this data, we can map an organization’s CX maturity into one of four stages: Beginning: Contact centers in Stage 1 are establishing customer support within their organization and are most interested in efficiency to assist their clients while maintaining low costs.

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Contact Center White Paper Roadmap Webinar 104

Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Are you ready to provide fast and responsive customer care? White papers.

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White Paper E Commerce E-support Customer Satisfaction 110

GetFeedback

FEBRUARY 15, 2019

The customer lifecycle has been written about plenty, but when it comes to NPS segments, we suggest focusing on these 5 key groups. They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. This interaction helps the company dig deeper into the customer’s situation.

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Net Promoter Score NPS White Paper Feedback 150

Tricia Morris

AUGUST 11, 2015

In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector. But, according to leading consumer surveys, customer satisfaction ranks near the bottom of a cross-industry comparison.

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Government Customer Service White Paper 2015 81

Totango

AUGUST 23, 2022

Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support. Resolving customer escalations or problems. Administering customer satisfaction surveys. Reminding customers to renew subscriptions. White papers. Customer support events.

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Touchpoint Customer Journey B2B Customer Journey Mapping 122

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. But, there is little that is really new or trailblazing in this idea.

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Financial White Paper Books Airlines 144

Quadient

MAY 23, 2022

While every business function that touches the customer influences the experience, the primary responsibility and accountability lands with the contact center. The quality of the interaction, either personal or automated, is the primary driver of customer satisfaction. Customer Experience. Experience. Featured Image.

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Contact Center White Paper Document Social Media 105

ENGAGE.cx

JUNE 19, 2015

For most organizations, the challenge of truly understanding their customers and meeting their expectations lies in how they’ve historically approached customer relationships. Businesses typically have customer touchpoints separated by function and often customer satisfaction levels pay a heavy price.

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White Paper Touchpoint Download Innovation 69

Beyond Philosophy

AUGUST 30, 2016

As noted in many of my blog posts and white papers, there is an emotional subtext to all components of value delivery, whether tangible or intangible, whether transactional or experiential over time. The post Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction? appeared first on.

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Customer Satisfaction Measurement White Paper B2C 60

Up Your Service

MAY 25, 2017

In the white paper, Engineering a Service Revolution that was recently cited in Harvard Business Review , we outline Four Rules, including a rapid and comprehensive plan to educate and motivate employees at all levels,leaving little room for negative influence to grow or fester. Focus on Service Education.

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Culture White Paper Workshop Customer Satisfaction 75

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. Conventional wisdom says customer satisfaction is based solely on the value they derive directly from the product. Download our Neuroscience and Customer Success white paper. Learn More! Download now!

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White Paper Download Customer Success 2015 51

Strativity

MARCH 21, 2018

Engaged employees deliver better customer satisfaction and profits. Yet, while considerable investment and resources have focused on customers during the last several years, many companies have neglected the individuals on the front line of delivering their customer experience – their employees.

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Customer Satisfaction Engagement Customer Centricity Loyalty 40

CSM Magazine

SEPTEMBER 11, 2019

Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Localz “on my way” messaging increases customer satisfaction and first time access rates. Design for Mobile Workforce. ? What the future holds. For more information visit localz.com.

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Innovation White Paper Events Customer Satisfaction 45

Calabrio

JULY 29, 2016

With the rise of omnichannel and self-service options for customers, First Contact Resolution (FCR) has become harder to measure. However, repeat contacts still negatively impact on customer satisfaction scores and contact center operations.

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Contact Center White Paper Omnichannel Call Center 56

Uniphore

DECEMBER 13, 2021

From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including: Higher customer satisfaction (CSAT) and net promoter scores (NPS). Increased first contact resolution (FCR) rates.

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Retail Net Promoter Score Customer Experience Download 105

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. This post includes highlights from our Omnichannel white paper.

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Omnichannel White Paper 2020 Social Media 40

Comm100

OCTOBER 17, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.

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Customer Service White Paper Social Media Customer Satisfaction 59

PeopleMetrics

FEBRUARY 11, 2015

Multitudes of companies have joined the customer experience transfomation bandwagon. They have Voice of the Customer software and solutions in place. They are measuring Net Promoter Scores (NPS scores) and Customer Satisfaction levels in real-time. Image Credit: hearts by Frank Guido , CC BY 2.0.

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Sales White Paper Net Promoter Score B2B 78

Centercode

JUNE 18, 2019

By responding to feedback, you’re showing your customers that you are actively engaged in their experience. When you thank your customers for pointing out where and how you can improve, it reduces churn and encourages loyalty. It also goes a long way toward increasing customer satisfaction.

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Feedback White Paper Customer Centricity Social Media 56

Service Untitled

NOVEMBER 8, 2012

Patients want to know the process, and as doctors and dentists whose positive interaction with patients develop, a new culture for the entire office revolves around making people feel important – not just a human body wearing a white paper gown. photo by: The National Guard.

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White Paper Customer Service Magazine Hospitality 53

Think Customers

APRIL 12, 2022

RPA is quickly gaining popularity in both the front- and back-office to streamline operations and free-up customer-facing employees to focus on more meaningful customer interactions while also lowering cost to serve and improving customer satisfaction. Especially when they are deployed strategically and with purpose.

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White Paper Contact Center Customer Satisfaction Technology 52

ClearAction

FEBRUARY 7, 2016

Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management. Integrating Customer-Focus & Measurement in Day-to-Day Business. You Can Find Customer Satisfaction. Managing the Customer Experience Across Service Channels. Customer Centricity.

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Article Customer Experience 2009 White Paper 48

Think Customers

OCTOBER 4, 2021

At the same time, the faster resolution times chatbots can accomplish for simple tasks, such as resetting a password, can help improve overall contact center KPIs such as average handle time and customer satisfaction ratings. What is messaging? Learn more about messaging and chatbots today.

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White Paper Contact Center Omnichannel Average Handle Time 52

mopinion

SEPTEMBER 11, 2018

TechTarget defines personalisation as a “means of meeting the customer’s needs more effectively and efficiently, making interactions faster and easier, and consequently, increasing customer satisfaction and the likelihood of repeat visits”. The good news is, there […].

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White Paper Feedback Customer Satisfaction Interaction 76

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. This post includes highlights from our Omnichannel white paper.

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Omnichannel 2020 White Paper Social Media 54

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Primary Users.

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White Paper Advertising Sales Social Media 71