Beyond Philosophy

MARCH 8, 2017

In Florida, we are having problems with our service, so I called customer care. The Brighthouse/Spectrum customer service representative told me an engineer was scheduled to see me the next day. Download our whitepaper, The 7 Key Ingredients of a Successful Customer Experience Program in Telecoms , and find out!

Customer Experience 124

Customer Experience Customer Centricity 2012 Poor Customer Service 124

Tricia Morris

SEPTEMBER 4, 2015

Historically and for the most part still today, customer service agents are paid a relatively low amount to be the face of a brand or organization when customers have questions or issues surrounding an organization, its products or services.

White Paper 85

White Paper Engagement Customer Service 2015 85

InMoment XI

MAY 30, 2024

Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths. Customer Service Teams Customer service representatives are responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

Social Media 195

Social Media 2024 Document Insights 195

Tricia Morris

JULY 13, 2015

Not only does an effective self-service offering deliver customer convenience, but it also benefits brands through deflection of frequently asked questions, lowered costs and giving customer service representatives more time to spend on assisted service. Multichannel Customer Service Report.

2015 94

2015 Download Innovation Social Media 94

Kustomer

MARCH 14, 2022

Live chat allows customers to effortlessly communicate with customer service representatives in real time, without having to leave the platform they are already doing business on. And chat does a great job of delivering this effortless quality customer service experience. Download the report here.

Consumers 92

Consumers E-support Customer Service Representative Social Media 92

Kayako

MAY 13, 2022

Benefits of Customer Self-Service Portals. The overall benefit of customer self-service portals are they help retain customers and increase loyalty while freeing up customer service representatives’ time for higher-level work. A branded, customized Help Center.

White Paper 118

White Paper E Commerce E-support Customer Satisfaction 118

Comm100

AUGUST 24, 2016

Everyone who interfaces with customers should be able to resolve customer issues without automatically shunting them off to a different department. It’s important that customer service representatives understand the full sales life cycle and how clients interact with it. Download Now.

Customer Service 81

Customer Service Social Media Customer Service Representative Multi-Channel 81

NICE inContact

OCTOBER 3, 2016

In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.

2012 82

2012 2016 Customer Service Representative Contact Center 82

Optimove

AUGUST 5, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Navigating thousands of concurrent customer journeys in marketing is like managing a thousand flights at once and more. Thanks to AI, marketers can now do it all by themselves. This adaptability makes them position-less in select circumstances.

Customer Journey 59

Customer Journey Marketing Touchpoint 2024 59

Comm100

NOVEMBER 11, 2015

After you’ve learned your customers’ needs, you need to retain their trust by making offers that are personally relevant. It’s really irritating to realize a customer service representative isn’t listening at all , so avoid spacing out at all costs. Free Download] Live Chat Scripts to Make Stellar Agents.

Sales 81

Sales Apparel Download B2C 81

Playvox

FEBRUARY 29, 2024

Bots have enabled sales and marketing teams to let potential customers learn about a company’s business or service without having to directly interact with a live person. By providing material that relates to information that a prospect has downloaded in the past, a bot can help further the customer buying cycle.

Customer Service 79

Customer Service Contact Center 2026 Call Center 79

Kayako

APRIL 28, 2016

This workflow can be followed by any customer service representative handling live chats, representing any type of organization. Download a printable version of the workflow, or read on for the step-by-step guidelines to live chat. Step 1 : Be quick to accept the chat. Don’t want to bookmark this page?

Customer Experience 89

Customer Experience Download Customers Social Media 89

Comm100

JANUARY 11, 2018

The customer service representative was knowledgeable and well trained. The customer service representative understood my issue. The customer service representative was courteous and polite. Free Download] Improve Your Customer Experience: An Action Plan for CX Success.

Call Center 56

Call Center Customer Satisfaction Customer Service Representative Feedback 56

Playvox

OCTOBER 12, 2022

Customer experience leaders say agents are best motivated and engaged through regular, meaningful communication channels, by phone and digital channels. Just because you don’t hear from your customer service representatives doesn’t mean they don’t need your help. Download your copy here.

Contact Center 76

Contact Center Management Customer Service Representative 2023 76

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

Blog 41

Blog Customer Service Representative Customer Service 2010 41

Tricia Morris

OCTOBER 28, 2015

Not only does an effective self-service offering satisfy the customer, but it also benefits brands through deflection of frequently asked questions, lowering costs and giving customer service representatives more time to spend with customers needing assisted service for more complex questions and issues.

2016 83

2016 Virtual Agent ROI 2015 83

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Workshop 89

Workshop Customer Service Representative Events 2018 89

Clarabridge

APRIL 11, 2017

45% of consumers believe that customer service representatives do not have enough background information on their situation to provide them with the help they’re seeking. Not only do these alternative channels save companies dollars, but they also allow for more meaningful interactions on the customer’s platform of choice.

Contact Center 77

Contact Center Call Center Social Media Customer Service Representative 77

NICE inContact

OCTOBER 5, 2016

In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.

Telecommunications 74

Telecommunications 2016 Customer Service Representative Financial 74

CSM Magazine

DECEMBER 21, 2020

One issue is that customer service representatives may need special equipment when they work at home, such as headsets that cancel out noise, recording devices for calls, or encryption to protect sensitive documents shared with customers. Problem#2: Sharing Sensitive Documents or Data with Customers.

Customer Service 52

Customer Service Customer Service Representative Document Communication 52

Kayako

JULY 28, 2016

Additionally, these assessments allow customer service managers and VPs to see whether a candidate would be a fit in the office culture, depending on how they address problems and answer questions. Hire for Excellence every time, download our Essential Guide to Hiring Customer Support Excellence.

Customer Service 67

Customer Service Document Download Customer Service Representative 67

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Blog 47

Blog Customer Service Representative 2010 Customer Service Training 47

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Workshop 81

Workshop Customer Service Representative Events 2018 81

ViiBE Blog

AUGUST 11, 2021

Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. Today, customers want more options than simply calling a phone number.

Contact Center 52

Contact Center Call Center Omnichannel 2021 52

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Blog 44

Blog Customer Service Customer Service Representative 2010 44

Kustomer

NOVEMBER 2, 2022

Customers expect a convenient and speedy response to their questions, with nearly half of them expecting customer service representatives to respond in less than four hours. However, the average response time for customer support teams is over 12 hours.

Customer Service 85

Customer Service Omnichannel Social Media Customer Expectations 85

Kustomer

JUNE 7, 2022

Collaboration is key to delivering an exceptional experience, so the modern CRM should provide a platform for customer service representatives to work together, to deliver service and support more efficiently and effectively.

Customer Experience 90

Customer Experience E-support Omnichannel Contact Center 90

Comm100

NOVEMBER 2, 2017

Ultimately, by creating a dialogue with customers, the customer satisfaction survey can lead to a better customer experience in the future, and can actually increase customer loyalty and brand engagement. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Satisfaction 84

Customer Satisfaction Feedback Customers White Paper 84

ViiBE Blog

JANUARY 19, 2022

While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Download now 2. Lack of support A customer service personnel is not alone when it comes to handling customer queries, and it should not be that way either.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

Kustomer

JULY 28, 2022

Staff training: The shift to a customer experience-first culture starts from the top down. Successful customer support is only fully beneficial when the entire brand stands behind this idea, which is why teams in every area, not only customer service representatives, need to be trained with a customer-centric mindset.

Customer Experience 93

Customer Experience E Commerce E-support Social Media 93

Comm100

OCTOBER 27, 2016

Regardless of where your company is located, your customers will likely bring a unique perspective or understanding of what customer service should be, depending on their country of origin. In some countries, for example, the customer is always right. Free Download] Live Chat Scripts to Make Stellar Agents.

Customer Expectations 79

Customer Expectations Management Social Media Download 79

Comm100

MARCH 23, 2020

There is no need to panic though, nor begin hiring huge numbers of customer service representatives. Comm100’s Live Chat platform is set up to deal with the peaks and troughs that come with customer support and help you keep your operational costs to a minimum (and yes, your agents can use it remotely!). . Download Now.

Download 78

Download Customer Service Representative Customer Service Presentation 78

Comm100

AUGUST 11, 2016

Understand the customer’s experience. Where is your customer from? Have customer service representatives disappointed him in the past? Let the customer know that even if you can’t give him exactly what he requests, he still has authority in the matter. Download Now. How old is he?

Customer Service 63

Customer Service Multi-Channel E-support Download 63

ViiBE Blog

JUNE 3, 2021

Customer-service facing use cases differ in needs from remote virtual inspection or quality control. CRM software like Zendesk is an often used tool for customer service. ViiBE is a download-free video call software that was designed from the ground up for business. Data is updated in real-time and is easy to find.

Download 52

Download Customer Service Representative Connections Call Center 52

Comm100

JUNE 16, 2016

Disney has to handle over 135 million customers in their parks each year, so customer service isn’t something they take lightly. The technique Disney has developed to train customer service representatives on angry customers is called HEARD: Hear: Listen to the customer’s entire story.

Customer Service Training 75

Customer Service Training Customer Service White Paper Customers 75

ViiBE Blog

JANUARY 19, 2022

Lack of support A customer service personnel is not alone when it comes to handling customer queries, and it should not be that way either. Typically, floor managers are one of the support systems for customer service representatives. But when it comes to remote work, managers are caught up in a whirlwind.

Customer Service 52

Customer Service Net Promoter Score E-support Touchpoint 52

Hallmark Business Connections

NOVEMBER 16, 2020

When they contact your customer service representatives, then, they want more than a helping hand — they need compassion and empathy, as well as genuine engagement. Interested in learning more about upping the ante on your customer service? And they need it now.

2021 62

2021 Customer Experience Banking Hotels 62